Project Coordinator

3 weeks ago

Melbourne, Australia VOCUS Full time

Hybrid Working - 2 days in the office, 3 days' work from home.
- Work in a supportive and dynamic team
- Generous discounts on Power, Gas, Mobile and Internet

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us

**The Opportunity**

Join our dynamic Fibre Customer Delivery Team in Melbourne, Victoria, and be part of a company that's redefining the telecommunications industry. We are seeking a proactive Project Coordinator to oversee the seamless delivery of small to medium scale fibre projects to our valued Vocus customers. If you have a background in telecommunications or information technology, project management skills, and a knack for exceptional communication, we encourage you to apply.

**Key Responsibilities**:
As the Project Coordinator, you will play a pivotal role in ensuring the successful delivery of our fibre projects and maintaining high levels of customer satisfaction. Your responsibilities will include:

- Managing small to medium scale fibre projects, ensuring they are delivered within the specified timelines.
- Providing excellent customer service throughout the provisioning process, guaranteeing customer satisfaction.
- Effectively communicating project expectations to team members and stakeholders, keeping everyone informed and aligned.
- Creating and maintaining professional project documentation, tailoring it to the project's scale, complexity, and risk.
- Following documented project management processes for the delivery of all projects.
- Serving as a single point of contact for inquiries, issues, and escalations, ensuring smooth project operations.
- Providing support to Senior Fibre Project Managers when required, contributing to the success of complex solutions.
- Assisting in the continuous improvement of processes within the Fibre Operations team and across Vocus where applicable.
- Offering support and mentorship to colleagues within the Fibre Team or wider Service Delivery as needed.

**About You**:
If you're dedicated with a strong commitment to excellence, this role as a Project Coordinator is tailor-made for you. You have a proven track record of successfully handling challenging projects and consistently delivering exceptional results, all while upholding the highest standards of professionalism and ethics.

You're not just a solo performer; you thrive as a team player. Collaboration is at the heart of your work, and you excel in environments where collective efforts drive us toward our goals. Your adaptability and resilience shine, allowing you to navigate evolving challenges with a positive attitude, ensuring your effectiveness even in the face of uncertainty.

Regardless of your background, you approach every opportunity with an open mindset, always striving for personal and professional growth as you embark on your career journey at Vocus.

If you possess a passion for technology, an unwavering commitment to excellence, and are known for being driven, organised, and tenacious, then this role is a perfect fit for you. We value the following key attributes:

- Driven and goal oriented.
- Tenacity in tackling challenges.
- 1-2 years of experience in project or service management roles.
- A background in telecommunications or information technology.
- Proficiency in project management.
- Exceptional written and verbal communication skills.
- Exceptional phone communication skills.
- Highly organised with strong follow-up skills.
- Ability to collaborate effectively with internal and external stakeholders.
- Maintaining a quantity of work output in line with expectations.
- Upholding work quality in alignment with guidelines and measured via Project Health Checks.
- Demonstrating a constructive attitude and behaviour, including professionalism, customer-centric approach, a focus on continual improvement, respect for others, trustworthiness, and commitment to a high-performing team.

Join our team and be a part of a company that's setting the standard for connectivity and innovation.

**What We Offer**

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment.
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance program

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