Customer Support Officer

1 week ago


Adelaide Region SA, Australia EML Full time

**Customer Support Officer**:
SA - Adelaide Workers Compensation Full Time
- **Utilise your industry knowledge in workers compensation**:

- **Provide clients and intermediaries with a high level of customer service**:

- **Work for an organisation that celebrates success with reward and recognition**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Sitting within the Claims Advisory & Business Support department and working in the Income Support team, you will be responsible for providing payments and administration support to a wide range of stakeholders to ensure EML pro-actively and efficiently manager workers compensation claims.

This will be a **permanent** position commencing **immediately **based in the **Adelaide **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**- Process payments in an accurate and timely manner.-
- Work with internal and external stakeholders to resolve issues.-
- Provide advice with regards to payment queries and processes.-
- Investigate over and under payments.-
- Collate, run, update and analyse payment reports on a regular basis.-
- General administration as required (i.e. bank account set up, claims systems work queues, letter creation and sending).**ABOUT YOU**
- Customer Service and/or Office experience.
- An accounting background would be advantageous.
- Advanced competency in the use of Microsoft Word and Microsoft Excel.
- Superior time management and organisation skills to direct and prioritise own responsibilities and work flow.
- Experience in providing high quality administrative support in a fast-paced team environment.

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super



  • Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946;...


  • Adelaide Region SA, Australia EML Full time

    **Customer Support Officer**: SA - Adelaide Workers Compensation Full Time - **Bring your high attention to detail and excellent data entry skills**: - **Enter important data into the system while working with key stakeholders**: - **Work for an organisation that celebrates success with reward and recognition** EML is a leading **Workers Compensation**...


  • Adelaide Region SA, Australia HAYS Full time

    If you’re looking for a service driven career full of excitement and opportunity, this is the role for you! **Your new company** Recognised for being the leader in their class for their customer experience, this respected banking institution’s focus is on innovation and the community. They are one team, with the same mission - to be one of the...


  • Adelaide Region SA, Australia HAYS Full time

    Contract opportunity for a passionate and driven IT Customer Support Officer for an initial 3-month contract **Your new company** *** This well-regarded SA government department based in the Adelaide CBD, is continuing to experience growth, and is looking to add to their progressive team. They are currently dealing with high demand in their service desk and...


  • Adelaide Region SA, Australia Dynamics G-Ex Pty Ltd Full time

    **Introduction**: The Company What do the next 10 years look like for you? STOP reading here if you are happy with life right now. We mean it. OK, moving on... You might not of heard of us, we haven't reached our teens yet...we are only 10 years old you see. But stuff it's been actioned packed! - ️ We were born in a little white house on the hill,...


  • Adelaide Region SA, Australia HAYS Full time

    A federal Government Department is seeking Multiple Customer Service experts **Your new company** This Federal Government Department are seeking Multiple Customer Service experts to join them for an initial engagement of 12 months with potential for further extensions. **Your new role** **What you'll need to succeed** - Previous experience working within...


  • Adelaide Region SA, Australia HAYS Full time

    A well-reputed company is seeking an enthusiastic Customer Support and Delivery Administrator to join them. **Your new company** This company is a manufacturer of precision-engineered Australian-made, steel framing products that are used by leading residential home builders across multiple states and territories. **Your new role** Your new role Reporting...

  • Customer Service

    1 week ago


    Adelaide Region SA, Australia HAYS Full time

    Permanent opportunity for a Customer Support Officer with a background in Application Support. **Your new company** **Your new role** Your main duties will involve: - Responding to client enhancement requests - Collating client feedback - Coordinating with development teams on turnaround times - Meeting with clients on a regular basis - Assisting the...


  • Adelaide Region SA, Australia Hudson Australia Full time

    FT Hours - 9am -5pm (flexible rostered hours) - Immediate start - this week is ideal - Adelaide NORTH- onsite parking available - Join a growing team, role to support hiring process - WWCC and POLICE CHECKS required - 2 roles available - $32 PH + Super **Job Description: Customer Service Officer** **Position**: Customer Service Officer **Location**:...


  • Adelaide Region SA, Australia HAYS Full time

    Join a State Government Department located in Port Pirie in a Customer Service role for 2-3 months. **Your new company** This State department are a modern, professional, effective, and high performing organisation that is a leader in customer service, innovation and partnerships within the housing, finance and services sectors. They are looking for a...


  • Adelaide Region SA, Australia HAYS Full time

    Seeking an exceptional Customer Service officer to join an excellent team. **Your new company** This company is a statutory authority responsible for providing support services, and administering long service leave entitlements, to South Australia's construction industry. **Your new role** Reporting to the Manager, this role will provide efficient and...

  • Support Officer

    2 weeks ago


    Adelaide Region SA, Australia Bendigo & Adelaide Bank Full time

    About the role Based at any of our Adelaide Head Office location, this permanent, full time Support Officer Role reports to the Team Manager Interstate Funding with key responsibilities relating to the accurate processing of finance settlements with stakeholders (which solicitors, other financial institutions, agents etc.) You will also care for funding and...


  • Adelaide Region SA, Australia Jackson People Solutions Full time

    As a global leader in their specialist Technology field, this organisation is experiencing significant growth in Australia. As a result, an exciting opportunity has arisen for a Technical Support Officer position. Based in their Adelaide Head Office, the core areas of responsibility will be data entry and the following specific duties: Roles and...


  • Adelaide Region SA, Australia Hudson Australia Full time

    **About the role**: - ASO3 Customer Service Officer - 11 openings - Immediate start for initial 3-month contract - possibility of extension - Adelaide CBD location - office based position - Full time role - rostered shift between 8:00 am to 6:00 pm - $33 per hour + Super **About the team**: The People Support Unit is the first point of contact for...


  • Adelaide Region SA, Australia EGM Partners Full time

    Are you looking at relocation to South Australia? Multiple positions available in a variety of locations around greater Adelaide. The Business and Office Support division at EGM is extremely busy with a number of temporary, contract and permanent opportunities. We have multiple positions available in a variety of locations around greater Adelaide. We are...


  • Adelaide Region SA, Australia HAYS Full time

    Recruiting now for State and Federal Customer Service Vacancies **Your new company** Hays are looking for passionate and experienced Customer Service Officers across a number of State and Federal Government departments. These roles are in a temporary capacity, across timeframes of as little as a couple of weeks through to 12 months and are paying between...


  • Adelaide Region SA, Australia Chandler Macleod Full time

    Inbound Customer Service Officer Customer Service Officers work under the general direction of leadership groups to support operations and make decisions within procedural guidelines. Start Date 26th of September Available to be rostered across Monday to Friday 08:00AM - 20:00PM & Saturday 08:00 - 16:00PM. Role responsibilities - assisting customers to...


  • Adelaide Region SA, Australia HAYS Full time

    Exciting opportunity for an enthusiastic Administrator in growing Adelaide business **Your new company** Our client is an Adelaide based company in the Northern suburbs who specialise in providing quality products and exceptional service to their customers. This company when created started as a small, home -based business and over their 22 years of...


  • Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: Our client is currently seeking multiple Planning Support Officer’s to join the team within a Federal Government Agency based in either the Adelaide CBD, St Mary’s, or Prospect. As the Planning Support Officer, you will assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments...

  • Ict Support Officer

    7 days ago


    Adelaide Region SA, Australia HAYS Full time

    6-month contract opportunity within SA Government for an ICT Support Officer with solid L2 experience. **Your new company** This well-regarded SA Government Department is seeking an eager and talented Level 2 ICT Support Officers to join their growing team. They provide a supportive and inclusive environment and are looking for an individual that meets...