Intake and Administration Officer

4 days ago

Deception Bay, Australia yourtown Full time

**Job no**: 494755
**Work type**: Permanent (Full-Time)
**Location**: Deception Bay
**Categories**: Child & Family Support

**yourtown** is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Powered by **yourtown**, Kids Helpline is here for children and young people whenever they need us, anytime for any reason 24/7, through tailored mental health counselling services in line with their changing preferences for help-seeking.

Realise **your** potential at **yourtown**.

**your opportunity**

Based at Deception Bay and working with the Family Support Services team, the **Intake and Administration Officer** is the first point of contact for all potential clients, their families and referring representatives. You will work across a range of programs and will provide a responsive and professional service to support clients to move through the pre-engagement process to service engagement.
- Your role will include:

- respond to clients and referring agency representatives in a timely and courteous manner
- determine potential clients’ eligibility for services, referring to other more relevant services if required
- conduct initial screening assessment and identify any immediate risks, supporting clients to access crisis supports where required
- monitor program wait lists and liaise with program managers and senior staff to ensure a seamless transition between wait list and program commencement
- complete administration processes for case files and organisational records
- liaise with internal and external stakeholders
- maintain knowledge of the local service sector and network relationships with key referrers

**what we are looking for**
- You will bring:

- passion, commitment and belief in young people
- diploma level qualifications in a Human Services Discipline and a minimum of two years’ experience undertaking intakes in a community services environment
- knowledge and understanding of the diverse range of issues impacting families
- demonstrated ability to establish and participate in networks for the delivery of services to children and families
- demonstrated skills in verbal and written communication, including a well presented and appropriate phone manner and the ability to impart knowledge clearly and effectively
- demonstrated competence with MS Office, client record management systems and office technology
- ability to work both independently and within a team environment

**your benefits**

When you join **yourtown** you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

- salary sacrifice options to increase your take home pay
- ability to negotiate flexible work hours and work arrangements
- opportunities for internal and external professional development
- free access to LinkedIn Learning including over 16,000 learning modules
- a genuine focus on employee health and wellbeing
- yourWellness program includes free access to Calm & Centr Apps
- access to free and confidential counselling sessions for you and members of your immediate family
- access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
- an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

**how to apply**

If you believe in the power of young people and in yourself, join team **yourtown** and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

Contact: Marnie Elliot - Team Leader Talent Acquisition on 0434 609 384

Role closes: 21 April 2024

**yourtown** has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

**"In our team we value diversity, inclusivity and people who want to make a difference"**

**Position Description**

**Advertised**: 05 Apr 2024 E. Australia Standard Time
**Applications close**: 21 Apr 2024 E. Australia Standard Time

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