Admin Services Team Leader Melbourne

3 weeks ago

Glen Iris, Australia Acumentis Full time

Acumentis provides decision certainty._
- Certainty to our clients on the unique services and advice we provide across all property classes, across Australia._
- Certainty to our staff that their personal and career development is valued and prioritised._
- Certainty to our investors, as Australia’s only independent property valuation and advisory services firm listed on the Australian Stock Exchange._

**About Us**

Acumentis prides itself and hold ourselves to the standard of our guiding principles and we ask our new team members to do the same. We lead ourselves and _Never Quit_. We hold ourselves accountable and _Walk the Talk._ We support the internal team, liaise directly with external stakeholders and _Support Our People and Clients_. We act in a fair and reasonable way and _Embrace Equality of Opportunity_. We take pride in developing our people into highly skilled and well-regarded professionals by providing mentoring and development pathways across all property types and sectors.

**About the Role**

The key responsibilities of this role involve liaising with our valuation teams, contacting our clients and securing successful appointments. The successful applicant would ideally enjoy working in small teams in an energetic role and would proactively strive for efficiencies within all aspects of the department. You will be the ‘go-to’ person for your allocated Valuers, helping them by booking their appointments and arranging the appointments in a way that benefits the Valuer and the customer. You will also oversee the administrative team, ensuring appropriate workflow and stepping in to assist with work where required. You will assist in the induction/training for new employees and ensure existing employees' training and development is kept at the forefront of their work. You will be provided with robust training in the role yourself, in a supportive team and collaborative office environment.

**About You**
- We would love to hear from you if you have:_
- Previous customer service experience highly regarded.
- Friendly, helpful and courteous phone manner.
- Efficient and able to co-ordinate appointments on behalf of our team of valuers.
- Previous people management experience highly regarded.
- Able to manage stress under pressure.
- Working knowledge of locations across Victoria.
- Excellent standard of verbal and written communication skills.
- Ability to work independently and as part of a team.
- Willingness to do what needs to be done and not to take shortcuts.
- Reliable attendance and conscientious work ethic.
- We’ll be a great fit for you if:_
- You’d like an extra day of leave for your birthday, study or volunteer opportunities.
- You’d like to take advantage of employee benefits such as bank partnerships, access to Employment Hero Discounts and a full wellness calendar of activities - with new benefits added each month
- You’re looking to join a business with a strong national presence, where relocation can be supported.
- You’d like to ensure your life/work balance through flexible work arrangements.
- You’d like mentoring from industry leaders to guide your career and create a guaranteed pathway for our twice-yearly promotion program.

**How to Apply**
- It is a condition of employment that staff is to have a Police Clearance (paid for by the business)._
- Acumentis embraces and values the diversity of culture, working arrangements, sexual orientation, and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome the unique contributions of all people. We embrace and celebrate the value of Indigenous people, their skills, and their contribution to our organisation._

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