Key Account Administrator

2 weeks ago

Gold Coast, Australia Shred-X Full time

As part of the Freightways Ltd group of companies, SHRED-X is a fast paced and rapidly growing company providing complete documentation, electronic products and specialist fabric destruction and recycling solutions for all types of businesses.

With a commitment to exceptional customer service and the development of innovative and sustainable practices, our staff are qualified and trained in compliant and safe processing procedures. We currently have an exciting permanent opportunity for a conscientious and professional Key Account Administrator located at our Stapylton Branch, on the Gold Coast. The role will see you supporting the Key Accounts and Internal Sales teams for local and national accounts.

Reporting to the Customer Service Team Leader, the aim of this role is to foster an environment where every customer interaction, is met with enthusiasm, professionalism and a high degree of knowledge and accuracy.

**Objectives Responsibilities**
- Contract & Customer Administration
- Ensure a high level of customer service and account management.
- Provide excellent customer service and account administration
- Manage major / key accounts developing and maintaining relationships & ensuring excellent communication
- Ensure all major / key customers have valid written agreements in place and manage the agreement process
- Maintain customer KPIs / SLAs to ensure these are exceeded
- Follow through with client's request/queries from start to finish and ensure that all requests are attended to in a timely, prompt, and professional manner
- High-level of problem-solving techniques
- Ensure client satisfaction at all levels
- Work with all departments within the business to ensure the best customer experience
- Provide reports of business activities as required for specific account
- Advanced reporting creation and management throughout clients & internal teams
- Perform other administrative tasks or projects as required or as assigned by Management
- Ensure the SHRED-X CRM system details all relevant information concerning the client
- Provide "cover" for other roles as required.

As a Key Account Administrator, you will be joining an established team with exciting accounts across a multitude of sectors. This work will see you learning and engaging with all of our accounts as you develop your client and industry knowledge.

**Desirables**:

- Be aligned with our Values of Safe, Smart, Sustainable and Service
- Experience using CRM or similar
- Exposure to Logistics industry preferred
- Excel proficiency
- Comfortable with reporting, and presenting

**What's in it for You**:

- Birthday Vouchers and Celebrations
- Site BBQs
- Learning and development opportunities
- Great benefits including employee shopping discounts
- Employee reward and recognition program
- Employee Assistance Program (EAP) through Drake Works which covers mental health, nutrition, and career transition support

**Shortlisted applicants will be required to**:

- Pass a Federal Police clearance check
- Be eligible to legally live and work in Australia
- Undertake a pre-employment medical assessment relative to their position
- Hold appropriate immunisation requirements, including COVID 19 vaccinations

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