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Endpoint Support Consultant

3 months ago

Brisbane, Australia Transport and Main Roads Full time

**Key responsibilities include**:

- Provide system administration services and activities in an enterprise environment to external and internal customers to agreed client service levels.
- Provide technical skills to projects and programs of work undertaken by the team, including the on-boarding of customers, new architecture solutions, and research into the applicability of new and emerging technologies.
- Work cohesively in a team of technical specialists in identifying risks and opportunities for improvement in management infrastructure, tools and procedures, and contribute to agreed improvement activities and risk treatment strategies.
- Participate in pre-sales activities as a technical resource by assisting in the design and delivery of solutions, contributing to bids and the development of opportunities.
- Establish positive relationships with team members, other colleagues and stakeholders and respond to customer needs and expectations.

About you
We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To see the leadership competencies expected of this role, refer to the Individual Contributor stream of the Leadership competencies for Queensland framework.
To thrive in this role, you will need to demonstrate the following:

- Experience in performing system administration activities in an enterprise environment. Refer Technical Skillsets for specific technologies.
- Proven success in the translation of business requirements into effective solutions, including significant experience in problem resolution within complex IT infrastructure and business environments.
- Demonstrate experience in providing effective systems administration, management and enhancement services to clients with reliability in meeting agreed deadlines and commitments.
- Demonstrate experience working in accordance with organisational processes and constraints, as well as taking responsibility for accuracy, self-evaluating and seeking feedback.
- Clear, effective and proactive communication with a range of stakeholders in an environment that deals with complex infrastructure architecture and a complex customer base.

Technical Skillsets
- Demonstrated experience with Microsoft E5 products such as Windows Defender and Entra ID.
- Demonstrated technical experience of Active Directory (especially Group Policy Management).
- Demonstrated experience with Microsoft Modern Device Management.
- Scripting experience (PowerShell preferred).
- Demonstrated experience in ITSM/ITIL including change, incident, and problem management using an enterprise ITSM tool such as ServiceNow
- Microsoft Endpoint Configuration Manager (MECM) including SCCM and Intune.
- Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual).

In this role you will have a strong focus on engagement, service enhancement, and internal efficiencies, we strive for financial sustainability and a culture that celebrates positive, people-centric values. Microsoft Windows endpoint management, both in Modern (Entra ID/ Intune) and Classic (Hybrid/MECM) forms, complimented by Microsoft 365 tenant management are new service offerings that CITEC intends to deliver to Government.
CITEC operates a 24/7 environment, and this role may be required to work after hours and participate in on-call arrangements. Additionally, the role may require travel within the State of Queensland from time to time.
Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.
Applications to remain current for 12 months.
**Job Ad Reference**: QLD/550162/24
**Closing Date**: Thursday, 21 March 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.