Senior Endpoint Engineer
2 months ago
About Datacom
Datacom is a leading provider of information technology professional services in Australia and New Zealand. We offer a dynamic and agile work environment that fosters innovation and collaboration.
Our Team
Our team is comprised of experienced professionals who are passionate about delivering exceptional results. We strive to create a culture that encourages interaction, promotes social activity, and supports the growth and development of our employees.
The Role
We are seeking a Senior Endpoint Engineer to join our team. As a Senior Endpoint Engineer, you will be responsible for managing the day-to-day operations of our customers' endpoint systems, with minimal direction. You will also engage in project work and have a key focus on ensuring an exceptional customer experience.
Key Responsibilities
- Manage the day-to-day operations of customers' endpoint systems
- Engage in project work and ensure exceptional customer experience
- Develop and maintain strong technical knowledge of Microsoft Endpoint Configuration Manager, including Intune
- Develop and maintain strong technical knowledge of Azure Virtual Desktop (AVD)
- Develop and maintain strong technical knowledge of Active Directory – Group Policy Management
- Develop and maintain strong scripting ability (PowerShell, VBScript, Batch)
- Experience with Windows 10 task sequencing and endpoint configuration
- Experience with facilitating large and enterprise-scale software deployments
- Maintenance, upgrades, and enhancements of environment-wide configurations, including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise-grade endpoint management platforms (Intune)
- Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
- Operate in, and contribute to, the winning culture of a high-performing team
- Identify service improvements, efficiencies, and/or cost reductions for Datacom customers
- Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release)
- Perform upgrades on applicable hardware and operating systems as required/requested
- Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
- Assist with projects as required and act as the lead
- Minimum of 4+ years' experience in SOE migrations, projects, and implementation
- Minimum 3+ years' experience in MECM
- Experience with M365 would be advantageous
Requirements
- 5 years' IT industry experience, preferably within an IT managed service provider
- Approximately 5 years' experience in a similar Senior SOE Engineer role
- Exceptional knowledge of Windows Modern Desktop technologies
- Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services, and Enterprise applications
- Exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Azure Virtual Desktop
- Exceptional troubleshooting, customer service, communication, and prioritisation skills
- Comfortable and able to work autonomously with minimal supervision
- Comfortable with rapid change and available to travel to Datacom, customer sites, and conferences when required
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