Senior Endpoint Engineer

2 months ago


Brisbane, Queensland, Australia Datacom Full time

About Datacom

Datacom is a leading provider of information technology professional services in Australia and New Zealand. We offer a dynamic and agile work environment that fosters innovation and collaboration.

Our Team

Our team is comprised of experienced professionals who are passionate about delivering exceptional results. We strive to create a culture that encourages interaction, promotes social activity, and supports the growth and development of our employees.

The Role

We are seeking a Senior Endpoint Engineer to join our team. As a Senior Endpoint Engineer, you will be responsible for managing the day-to-day operations of our customers' endpoint systems, with minimal direction. You will also engage in project work and have a key focus on ensuring an exceptional customer experience.

Key Responsibilities

  • Manage the day-to-day operations of customers' endpoint systems
  • Engage in project work and ensure exceptional customer experience
  • Develop and maintain strong technical knowledge of Microsoft Endpoint Configuration Manager, including Intune
  • Develop and maintain strong technical knowledge of Azure Virtual Desktop (AVD)
  • Develop and maintain strong technical knowledge of Active Directory – Group Policy Management
  • Develop and maintain strong scripting ability (PowerShell, VBScript, Batch)
  • Experience with Windows 10 task sequencing and endpoint configuration
  • Experience with facilitating large and enterprise-scale software deployments
  • Maintenance, upgrades, and enhancements of environment-wide configurations, including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise-grade endpoint management platforms (Intune)
  • Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
  • Operate in, and contribute to, the winning culture of a high-performing team
  • Identify service improvements, efficiencies, and/or cost reductions for Datacom customers
  • Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release)
  • Perform upgrades on applicable hardware and operating systems as required/requested
  • Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
  • Assist with projects as required and act as the lead
  • Minimum of 4+ years' experience in SOE migrations, projects, and implementation
  • Minimum 3+ years' experience in MECM
  • Experience with M365 would be advantageous

Requirements

  • 5 years' IT industry experience, preferably within an IT managed service provider
  • Approximately 5 years' experience in a similar Senior SOE Engineer role
  • Exceptional knowledge of Windows Modern Desktop technologies
  • Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services, and Enterprise applications
  • Exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Azure Virtual Desktop
  • Exceptional troubleshooting, customer service, communication, and prioritisation skills
  • Comfortable and able to work autonomously with minimal supervision
  • Comfortable with rapid change and available to travel to Datacom, customer sites, and conferences when required

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