Delivery Manager

3 weeks ago


Melbourne, Australia Transurban Full time

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

We’re seeking a Delivery Manager - Customer, Billing & Collections (CB&C) to deliver projects related to Transurban’s Australian Customer & Billing Platform (CC&B); Enforcement and Collection systems. The Delivery Manager will play an important role in driving the delivery not only for the platform as it exists in production but also as a key enabler for continuous improvement.

You’ll join an innovative team who are focused on delivering enterprise outcomes, enjoy celebrating success and have a transparent and collaborative culture.

As our Delivery Manager CB&C, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day, you will:

- Assist the Head of Core Tolling and other Delivery Managers in establishing and managing the delivery outcomes for the Portfolio of work.
- Be able to work in traditional and (new) agile ways of working and lead agile teams to deliver value and showcase these value outcomes to Stakeholders / Business Owners on a regular basis.
- End to end delivery of the CB&C Portfolio
- Ensure Continuous Improvement of the technology ecosystem.
- Estimate delivery costs as input to the Business Case reviews and Program Planning as instructed by Head of Core Tolling, Customer Billing & Collections
- Assist Head of Core Tolling, Customer Billing & Collections in budgeting, monitoring and controlling of costs in accordance with Transurban’s financial management guidelines.
- Maintain strong business relationships with relevant business units at management levels.

This role will suit someone with a curious mind and transferrable skills and experiences, including:

- Managing development teams (both people and technical) made up of a blend of internal and partner resources
- Proven experience and leadership as a Delivery or Senior Manager of the Oracle CC&B domain, or other Customer CRM and Billing solutions.
- Delivering complex programs of work in a customer experience centric or consumer technology environment.
- Delivering solutions in both on-premise and cloud environments
- Ability to lead, build and sustain delivery teams, relationships, resolve conflict, handle negotiation effectively and develop collaborative working relationships in an environment where there is a conflict of priorities or use of resources.
- Demonstration of analytical, commercial and communication (written and verbal) skills.
- Preparing and presenting product and platform strategies and roadmaps for present and future organisational needs.
- Manage and deliver multiple streams of work, planning and executing them effectively.
- Good people leader who genuinely cares about developing their team.
- Strong vendor management skills and proven track record in holding vendors to delivery commitments.

With a career at Transurban, you’ll enjoy a range of benefits, including:

- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
- Learning and development opportunities to support your career interests
- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
- Share offers and insurance benefits
- Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.


**Job Type**:
Permanent

Closing Date:
28-July-2023 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC


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