Digital Delivery Manager

2 months ago

Melbourne, Australia Bupa Full time

**What is it like to work at Bupa?**

Be at the heart of helping people live longer, healthier, happier lives. At Bupa, we employ more than 80,000 people globally who are making this a reality. One thing stands out about Bupa people - our customers are our passion: they’re at the heart of our culture of care. If you've got the belief, the drive, and the talent to help us in our ambition then we’d like to hear from you.

**About the Digital Team in Health Services**

We operate a single digital delivery squad (with third party agency support periodically based on demand / requirements) to primarily service our Optical and Dental lines of business (roughly at a 50/50 split), and some light touch support for our Bupa Medical Visa Services (BMVS) business. Alongside the delivery squad, we have a range of matrixed team members and collaborators within Bupa, including the Product Managers, the Experience Design team and our Common Platforms teams (covering DevOps, security and enterprise architecture).

**The Opportunity**

The Digital Delivery Manager is responsible for leading end-to-end teams to deliver technology-enabled products, initiatives, and services. They ensure the team is running and incorporating agile practices and principles to deliver solutions that support internal and external customers. They optimise for continuous delivery, quality outcomes and protect the team from disturbance and external threats to be successful in all aspects of delivery, including: stakeholder engagement, planning, analysis, development, testing and release

**How will I help**:
**Business Outcomes**
- Lead an end-to-end delivery of technology-enabled products, initiatives and/or services
- Ensure that the delivery team’s purpose and objectives are clear and linked to the broader vision, strategy, and customer roadmap
- Work closely with the Product Owner and Team, focus team on what is needed to deliver business outcomes that is the best value approach and in alignment with defined outcomes / objectives of the sprint and program increment

**Agile Practices Governance and Management**
- Facilitate and run day to day agile ceremonies including stand up’s, sprint planning, retros and showcases.
- Lead PI planning event for the team and co-ordinate external team dependencies to ensure visibility of upcoming delivery.
- Communication of the team delivery commitments and progress updates (both at initiative and overall team levels)
- Shield the team and assist in the removal of blockers and other delivery obstacles

**Coach, Mentoring and Guiding**
- Facilitate team improvements and contribute to the Digital Way of Working.
- Relationship Building and other management responsibilities
- Build strong relationships with internal customers, stakeholders, and integration teams to ensure delivery is smooth and customer centric

**What do I need?**
- 2-3 years of proven experience in running and optimising agile delivery teams with a blend of onshore and off-shore model
- Agile, Lean for Software Development, Scrum, Kanban, SAFe, DevOps, Extreme Programming (XP) and are familiar with a range of digital tools
- Preferable experience and exposure to scaled agile model and PI planning events
- Preferable experience with Azure DevOps and Microsoft Office365 suite
- Preferable experience with running tech / middle layer agile teams
- Leadership capabilities including the ability to foster productive team dynamics, engage and enable teams
- Skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
- Able to create an effective team environment for people to innovate and learn
- Stakeholder management, planning, organisation, decision making and time management skills
- Ability to manage multiple streams of work effectively within your team
- High level of flexibility with a strong ability to lead teams successfully through cultural, process, system and transformational change

**About Bupa**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years. Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.

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