Nab Merchant Customer Service Advisor

3 months ago


Melbourne Eastern Suburbs, Australia HAYS Full time

NAB's Wantirna South, 3152. Hub is looking for future bankers - CITIZEN & PR ONLY.

NAB creates employees who thrive when achieving great results for the customer, the brand and themselves.
- A diverse and inclusive workplace works better for everyone, and when you work at NAB, you’ll experience the benefits first-hand.
- Your ambition, flexibility, resilience, and ability to work collaboratively within diverse teams is paramount.

**Your new role**:
Join the exciting world of NAB's Merchant Servicing team and become a hero to our business customers, also known as "Merchants”. As part of the team, you'll provide expert solutions and support to help them service their NAB EFTPOS + HICAPS Terminals. Get ready to make a real difference.

At NAB's Knox Data Centre, located in Wantirna South, you’ll experience a warm and welcoming environment and you’ll feel like part of the family from the moment you walk in the door.

With no two merchant calls alike, you'll have the chance to speak with a diverse range of customers.

One day you could be helping the owner of a bustling Melbourne Cafe, the next day you might be assisting a surf shop owner in beautiful Byron Bay, and the next, you might be guiding a farmer from rural Queensland.

**Day-to-day responsibilities will include**:

- Assisting customers and helping to troubleshoot issues over the phone.
- A strong focus on first call resolution and availability to talk to customers when scheduled.
- Providing a stellar customer service experience, whilst helping to grow the NAB brand.
- Adherence to Industry Code of Practice.

Join the team and enjoy a dynamic work schedule You'll work on a rotating roster from Monday to Friday with shifts that range from a start time of **8:00 AM** to a finish time of **7:00 PM**. Experience a variety of shifts and keep things interesting every day
- You're a proactive go-getter ready to jump-start your rewarding career in banking.
- You're eager to step out of your comfort zone and discover your true potential.
- You bring a background in retail, food service, or hospitality and are ready to join a dynamic team.

2842162



  • Melbourne Eastern Suburbs, Australia HAYS Full time

    NAB Call Centre at Knox, Wantirna South. 12-months contract with a view to extend. $34ph+super. **Your new company** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. - A diverse and inclusive workplace works better for everyone, and when you work at NAB, you’ll experience the benefits first-hand. -...


  • Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - Lead the Merchant Product transformation - Be supported to grow your career at NAB - Make a genuine difference through the work you do for our customers and peers **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...


  • Melbourne Eastern Suburbs, Australia HAYS Full time

    Join NAB's Wantirna South. 3152 HUB and unlock your potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its...


  • Melbourne Eastern Suburbs, Australia HAYS Full time

    Join NAB's VIC Eastern Suburbs Hub and unlock your potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: Remote: Work Anywhere **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution...

  • Customer Advisor

    3 weeks ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- Melbourne CBD **In this role, you will** As a Customer Advisor, you will act as the face of NAB to the community, working closely with our customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced. Supporting our...

  • Customer Advisor

    3 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner, VIC- South East region - **Customer Advisor superstar required Monday to Friday**: - **Make a genuine difference through the work you do**: - **Current role available in KEYSBOROUGH**: - **Coverage required for **Elsternwick/Middle...

  • Customer Advisor

    4 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- Melbourne inner - **Lilydale and surrounds**: - **4 days per week. Monday, Wednesday, Thursday and Friday**: - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

  • Customer Advisors

    3 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisors - VIC - Western Suburbs**: **Job no**: VOLRCAWSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner **Multiple positions across the Western suburbs of Melbourne - **ALL roles are 5 days per week** - Be supported to grow your career at NAB - Make a genuine...

  • Customer Advisor

    3 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisor - VIC -Eastern suburbs Melbourne**: **Job no**: VOLRCAELAM23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **East**ern suburbs Leave & Relief role**: - **All 5 days per week - Monday to Friday**: - **Make a genuine difference through the work you do**: -...


  • Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - Bring your passion for product management to this exciting role - Be supported to grow your career at NAB - Make a genuine difference through the work you do for our customers and peers **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and...

  • Customer Advisor 2

    4 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- Melbourne CBD **Customer Advisor Perm Part time** With more opportunity, more moments to make a difference in the world and more focus on you, it’s a good time to see what more you can find at NAB. We believe in people with ideas and dreams, and we want you to achieve your aspirations. At NAB we work...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Casual **Pay Level**: Group 1 **Reports to**: Marcus Middleton **View Role purpose statement** - **Make a real difference for our customers and communities**: - **Be rewarded and recognised for the value you bring**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more...


  • Melbourne City Centre, Australia HAYS Full time

    Colleague Services Advisor entry level HR role in People & Culture NAB **Your new company** Working at NAB offers a unique opportunity to be part of an organisation that is at the forefront of the banking industry. NAB's culture is designed to promote excellence and collaboration while providing employees with the support and resources they need to succeed...


  • Melbourne City Centre, Australia HAYS Full time

    Join NAB's Docklands HQ and unlock your full potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** ***Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its...


  • Melbourne City Centre, Australia HAYS Full time

    Join NAB's Docklands HQ and unlock your potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its customers. In this...


  • Melbourne Eastern Suburbs, Australia HAYS Full time

    NAB’s Knox Data Centre in Wantirna South is looking for aspiring bankers who want to develop meaningful career **Your new company** NAB Connect is an online business banking platform that allows business customers to access their accounts seamlessly on the go, from anywhere. The NAB Connect team is located at their very own NAB Knox Data Centre...

  • Customer Advisor

    1 month ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- Melbourne inner - **Branch role in Forest Hill**: - **Be supported to grow your career at NAB**: - **Learning is a daily part of the job**: - **Work in a collaborative and inclusive team environment**: - **3 days per week** **Branch Customer Advisor** Your job is just one part of your life. When you...


  • Melbourne City Centre, Australia HAYS Full time

    Join NAB's Docklands HQ and unlock your potential - APPLY NOW! **WHY NAB?** NAB creates employees who thrive when achieving great results for the customer, the brand and themselves. **Your new role** Join a team of dedicated superheroes revolutionising customer service whilst driving the growth and success of NAB's business and its customers. In this...

  • Customer Adviser

    3 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- Melbourne inner - **Permanent** Leave & Relief roles**: - **Across Eastern Suburbs of Melbourne**: - **Be supported to grow your career at NAB**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...