Group Service Manager

6 months ago

Blacktown, Australia Temperzone Full time

**Company Description**
Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to best manufacturing practices, innovative design, customer service, and technology for quality delivery.

Shape the customer experience and drive business success by managing all after sales services across ANZ. Your responsibilities will span across operational, administrative, parts sales, and technical aspects, demanding a blend of leadership, problem-solving, and customer service expertise. You will be responsible for building strong relationships with major clients, delivering exceptional service, and contributing to the overall success of the business. Your focus will be on developing and implementing a group strategy approach to all aspects of after sales service whilst delivering improvement in the customer experience and a reduction in after sale service costs.
**Qualifications**
Relevant tertiary qualification (business, management etc.) or equivalent management experience.

Proficiency in Microsoft Office Suite and other relevant software Qualification - implementing and managing process improvements
- Minimum of 5-7 years of experience in a service management role
- Exceptional leadership skills with the ability to influence and lead change.
- Excellent problem solving, people management, communication, and interpersonal skills (written and verbal)
- Ability to resolve customer disputes effectively.
- Experience & aptitude for diagnostics & fault finding is essential.
- Able to work as a Team with all Departments.
- Understand and promote installation Codes of Good Practice
- High level of customer service awareness
- Strong budget management and financial analysis skills
- Experience with data analysis and reporting

**Additional Information**
If you are a team player with great work ethic that shows drive and initiative along with attention to detail, you will be rewarded with excellent working conditions, a supportive management team, ongoing training, development, and exciting career growth opportunities. We offer a highly competitive remuneration package.

At Temperzone we believe that our people are our strength so it’s important to us to have the right people in the right roles to move us into the future. Temperzone is an equal opportunity employer wishing to increase our philosophy of the customer experience. Work in an environment that values diversity, flexibility and where everyone belongs.

  • Customer Service Manager

    2 days ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **What we offer..** - Competitive salary package and employee benefits - Opportunity to work with a talented and professional leadership team - Training and Development opportunities - 5 Weeks Annual Leave - Employee Assistance Program - Free onsite parking - A working environment where we put people and our community first. **About us..** **The Workers...

  • Group Fitness Instructor

    4 months ago

    Blacktown, Australia Bodyfit Full time

    **BODYFIT GROUP FITNESS INSTRUCTOR OPPORTUNITY** Be a part of A COMMUNITY! With Team Bodyfit we are more than a gym, we are a family. At the heart of all of our clubs is Group Fitness, it is a core offering that supports the majority of our members on a regular basis towards achieving their health and wellbeing goals. This is reflected in the way we...

  • Customer Service Manager

    3 months ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **The Workers Lifestyle Group** We have a proud record of achievement. Our continuing success is a result of its strong relationship with our 60,000 Members and the Community from which we have grown as well as our relevance and value as a sporting, entertainment and social icon in Sydney's burgeoning West. From that strong foundation we possess a strong...

  • Youth Counsellor/group Facilitator

    2 days ago

    Blacktown, Australia The Salvation Army Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...

  • Group Fitness Instructor

    2 months ago

    Blacktown, Australia Blacktown City Council Full time

    **Job No**:BC3033*** **Location**:Blacktown, NSW*** ***: Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 435,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community,...

  • Assistant Manager

    6 months ago

    Blacktown, Australia ALH Group Full time

    **Assistant Manager - Blacktown Inn** - $71,300 Base Salary + Super + Bonus + Discounts - Excellent long-term growth opportunities for the career-minded - Amazing perks - check out our full benefits at the bottom of this ad At Blacktown Inn, we pride ourselves on providing our customers with efficient and friendly customer service. We have a range of...

  • Practice Manager

    3 months ago

    Blacktown, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Casual Member Services Receptionist

    3 months ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **Work at one of the largest and most successful venues in Western Sydney** - ** Ongoing opportunities for training and development to help grow your career within the hospitality industry.** - ** Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.** - ** Above award...

  • Customer Service All Rounder

    4 months ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **Work at one of the largest and most successful venues in Western Sydney** - ** Ongoing opportunities for training and development to help grow your career within the hospitality industry.** - ** Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.** - ** Above award...

  • Customer Service All Rounder

    2 months ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **Work at one of the largest and most successful venues in Western Sydney** - ** Ongoing opportunities for training and development to help grow your career within the hospitality industry.** - ** Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.** - ** Above award...

  • Customer Service All Rounder

    4 months ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **Work at one of the largest and most successful venues in Western Sydney** - ** Ongoing opportunities for training and development to help grow your career within the hospitality industry.** - ** Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.** - ** Above award...

  • Purchasing Manager

    7 months ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **What we offer..** - Competitive salary package and employee benefits - Opportunity to work with a talented and professional leadership team - Training and Development opportunities - 5 Weeks Annual Leave - Employee Assistance Program - Free onsite parking - A working environment where we put people and our community first. **About us..** **The Workers...

  • Gaming Customer Service Attendant

    6 months ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **Work at one of the largest and most successful venues in Western Sydney**: - ** Great opportunities for training and development to help grow **your** career within the hospitality industry.**: - ** Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.**: - ** Above award...

  • Gaming Customer Service Attendant

    7 months ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **Work at one of the largest and most successful venues in Western Sydney**: - ** Great opportunities for training and development to help grow **your** career within the hospitality industry.**: - ** Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.**: - ** Above award...

  • Gaming Customer Service Attendant

    3 months ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **Work at one of the largest and most successful venues in Western Sydney** - ** Ongoing opportunities for training and development to help grow your career within the hospitality industry.** - ** Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.** - ** Above award rates** -...

  • Service Manager

    7 months ago

    Blacktown, Australia Baby Bunting Full time

    Tuesday - Saturday Roster - Paid parental Leave, store discounts, and more! - Customer Service Manager - 3IC **About the role**: Looking for a challenging and fulfilling career in retail? Look no further! Baby Bunting is searching for talented individuals to join our team as Service Managers. In this role, you'll work closely with our management team to...

  • Gaming Customer Service Attendant

    4 months ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **Work at one of the largest and most successful venues in Western Sydney** - ** Ongoing opportunities for training and development to help grow your career within the hospitality industry.** - ** Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.** - ** Above award rates** -...

  • Assistant Store Manager

    4 days ago

    Blacktown, Australia Cotton On Group Full time

    Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. Bringing you a brand new opportunity at Factoie Blacktown **Benefits** - Competitive base salary + super - Local and Global career growth - progress your career across our 7 Brands - 50% off Cotton On Group Brands | Cotton On, Cotton On Body,...

  • Assistant Store Manager

    4 months ago

    Blacktown, Australia Cotton On Group Full time

    Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. Bringing you a brand new opportunity at Cotton On Blacktown **Benefits** - Competitive base salary + super - Local and Global career growth - progress your career across our 7 Brands - 50% off Cotton On Group Brands | Cotton On, Cotton On...

  • Field Services Manager

    6 months ago

    Blacktown, Australia Temperzone Full time

    **Company Description** Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to best manufacturing...