Group Service Manager

5 months ago

Blacktown, Australia Temperzone Full time

**Company Description**
Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to best manufacturing practices, innovative design, customer service, and technology for quality delivery.

Shape the customer experience and drive business success by managing all after sales services across ANZ. Your responsibilities will span across operational, administrative, parts sales, and technical aspects, demanding a blend of leadership, problem-solving, and customer service expertise. You will be responsible for building strong relationships with major clients, delivering exceptional service, and contributing to the overall success of the business. Your focus will be on developing and implementing a group strategy approach to all aspects of after sales service whilst delivering improvement in the customer experience and a reduction in after sale service costs.
**Qualifications**
Relevant tertiary qualification (business, management etc.) or equivalent management experience.

Proficiency in Microsoft Office Suite and other relevant software Qualification - implementing and managing process improvements
- Minimum of 5-7 years of experience in a service management role
- Exceptional leadership skills with the ability to influence and lead change.
- Excellent problem solving, people management, communication, and interpersonal skills (written and verbal)
- Ability to resolve customer disputes effectively.
- Experience & aptitude for diagnostics & fault finding is essential.
- Able to work as a Team with all Departments.
- Understand and promote installation Codes of Good Practice
- High level of customer service awareness
- Strong budget management and financial analysis skills
- Experience with data analysis and reporting

**Additional Information**
If you are a team player with great work ethic that shows drive and initiative along with attention to detail, you will be rewarded with excellent working conditions, a supportive management team, ongoing training, development, and exciting career growth opportunities. We offer a highly competitive remuneration package.

At Temperzone we believe that our people are our strength so it’s important to us to have the right people in the right roles to move us into the future. Temperzone is an equal opportunity employer wishing to increase our philosophy of the customer experience. Work in an environment that values diversity, flexibility and where everyone belongs.

  • Customer Service Manager

    3 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team at Workers Lifestyle Group. As a key member of our operations team, you will be responsible for ensuring the smooth running of our club, working a 24/7 rotating roster across all three Club premises.Key Responsibilities:Ensuring the smooth operation of...

  • Customer Service Manager

    2 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    About the RoleThis is a challenging and rewarding opportunity for an experienced Club Duty Manager to join our team at Workers Lifestyle Group. As a key member of our management team, you will be responsible for ensuring the smooth operation of our club on a day-to-day basis.Key responsibilities include:Ensuring compliance with all relevant laws and...

  • Customer Service Manager

    4 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    About the RoleThis is a challenging and rewarding opportunity for an experienced Club duty manager to join the team at Workers Lifestyle Group. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our clubs, working closely with our Venue Manager and other senior staff to achieve our goals.We are seeking a...

  • Customer Service Manager

    4 weeks ago

    Blacktown, Australia Workers Lifestyle Group Full time

    Blacktown NSW 2148The Workers Lifestyle GroupWe have a proud record of achievement. Our continuing success is a result of its strong relationship with our 60,000 Members and the Community from which we have grown as well as our relevance and value as a sporting, entertainment and social icon in Sydney's burgeoning West. From that strong foundation we possess...

  • Customer Service Manager

    4 weeks ago

    Blacktown, Australia Workers Lifestyle Group Full time

    The Workers Lifestyle Group We have a proud record of achievement. Our continuing success is a result of its strong relationship with our 60,000 Members and the Community from which we have grown as well as our relevance and value as a sporting, entertainment and social icon in Sydney's burgeoning West. From that strong foundation we possess a strong...

  • Group Fitness Instructor

    2 months ago

    Blacktown, Australia Bodyfit Full time

    **BODYFIT GROUP FITNESS INSTRUCTOR OPPORTUNITY** Be a part of A COMMUNITY! With Team Bodyfit we are more than a gym, we are a family. At the heart of all of our clubs is Group Fitness, it is a core offering that supports the majority of our members on a regular basis towards achieving their health and wellbeing goals. This is reflected in the way we...

  • Customer Service Manager

    4 weeks ago

    Blacktown, Australia Workers Lifestyle Group Full time

    **The Workers Lifestyle Group** We have a proud record of achievement. Our continuing success is a result of its strong relationship with our 60,000 Members and the Community from which we have grown as well as our relevance and value as a sporting, entertainment and social icon in Sydney's burgeoning West. From that strong foundation we possess a strong...

  • Heavy Vehicle Technicians Wanted for Volvo Group

    7 days ago

    Blacktown, New South Wales, Australia Volvo Group Full time

    About the RoleWe are seeking highly skilled Heavy Vehicle Mechanics to join our team at Volvo Group in New South Wales and Queensland.Key ResponsibilitiesYou will play a crucial role in maintaining and repairing heavy vehicles, including Volvo Trucks, Volvo Buses, Mack Trucks, and UD Trucks. Your duties will involve:Steering and suspension repairsElectrical...

  • Senior Group Facilitator

    1 week ago

    Blacktown, New South Wales, Australia Relationships Australia NSW Full time

    Role Overview:Relationships Australia NSW is seeking a highly skilled and experienced Senior Group Facilitator to play a pivotal role in driving the Children and Parenting Support (CAPS) Program forward. As a key member of the team, you will be responsible for delivering high-quality psychoeducational programs that positively impact the lives of families and...

  • Customer Service Director

    18 hours ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    About this roleThis is an exciting opportunity for an experienced Club duty manager to excel in a collaborative and supportive team environment aligned with our vision, mission, and values at Workers Lifestyle Group.We are seeking an individual who not only understands 'how' things are done, but 'why' things are done. A seasoned Manager that knows the...

  • Customer Service Representative

    3 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Professional to join our Membership team at Workers Lifestyle Group.As a key member of our team, you will be responsible for providing exceptional customer service to our members and guests, processing new memberships and renewals, and operating the public-address system to make...

  • Customer Service Representative

    2 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    About the Role:We are seeking a skilled and experienced Customer Service Representative to join our Membership team at Workers Lifestyle Group.As a key member of our team, you will be responsible for providing exceptional customer service to our members and guests, processing new memberships and renewals, and operating the public-address system to make...

  • Customer Service Manager

    2 weeks ago

    Blacktown, New South Wales, Australia Super Retail Group Full time

    We are a passionate team looking for a strong leader to work with the management team to drive our success. Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members and are responsible for supporting the store management team. Key responsibilities include:Leading a team of store staffSupporting...

  • Customer Service Representative

    4 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Professional to join our Membership team at Workers Lifestyle Group.As a key member of our team, you will be responsible for providing exceptional customer service to our members and guests, processing new memberships and renewals, and operating the public-address system to make...

  • Customer Service Representative

    2 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    ### Job SummaryWe are seeking a skilled and experienced Customer Service Representative to join our Membership team at Workers Lifestyle Group. As a key member of our team, you will be responsible for providing exceptional customer service to our members and guests, processing new memberships and renewals, and operating the public-address system to make...

  • Customer Service Representative

    2 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our Membership team at Workers Lifestyle Group.As a key member of our team, you will be responsible for providing exceptional customer service to our members and guests, processing new memberships and renewals, and operating the public-address system to make...

  • Customer Service Manager

    4 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    About the RoleThis is an exciting opportunity for an experienced Club duty manager to excel in a collaborative and supportive team environment aligned with our vision, mission, and values. We prioritise employee well-being and growth and community partnerships.Key ResponsibilitiesEnsure the smooth operation of the club on a day-to-day basisPlan ahead and...

  • Customer Service Director

    2 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    About the RoleThis is an exciting opportunity for an experienced Club duty manager to excel in a collaborative and supportive team environment aligned with our vision, mission, and values. As a key member of our team, you will be responsible for ensuring the smooth operation of the club on a day-to-day basis.Key Responsibilities* Ensure compliance with all...

  • Customer Service Representative

    2 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Workers Lifestyle Group. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our members and guests.Key Responsibilities:Provide food and drink service to our members and guests in a prompt, friendly, and...

  • Customer Service Representative

    3 weeks ago

    Blacktown, New South Wales, Australia Workers Lifestyle Group Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our Membership team at Workers Lifestyle Group.As a key member of our team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive experience at our venues.Key responsibilities include:Processing new...