Customer Experience and Capability Coach

3 weeks ago


Campbelltown, Australia Campbelltown City Council NSW Full time

**Customer Experience and Capability Coach**
- Temporary full-time (12 month contract), 35 hours per week
- Salary from $1,561.80 per week + 11% Super
- Flexible work arrangements

**About us**:
We are not your usual. We are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started.

**About the role**:
We are seeking a Customer Experience and Capability Coach to join our Customer Service Team. This role will act as a key stakeholder between customer service and other internal departments to review and update our knowledge and processes, deliver training and coaching and drive business initiatives delivering customer focussed projects.
- Tertiary qualifications and/or solid experience working in a similar role
- Demonstrated knowledge and commitment to ongoing excellence in customer experience and a highly-developed understanding of customer service principles
- Experience in process improvement and delivery of projects
- Experience in building training programs and delivery of training
- Strong interpersonal, influencing and communication skills
- Strong technology and computer skills

**As a member of our friendly and passionate team, you’ll receive the following benefits**:

- Temporary full-time (12 month contract), 35 hours per week
- Salary from $1,561.80 per week + 11% Super
- Flexible work arrangements
- Weekly pay
- Generous leave provisions, including access to Long Service Leave after 5 years, study leave and Health & Wellbeing leave
- Generous professional development opportunities
- Access to our Employee Assistance Program (EAP)
- Access to fitness passport and corporate fitness membership program
- Secure staff car park and close to public transport

**Key contact**:For further information on this position please contact Claudia Cesar, Customer Service Coordinator on 4645 4295.

**Applications close**: Sunday 10 December 2023
- Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply._


  • Flag Gridiron Coach

    1 month ago


    Campbelltown, Australia Bring It On Sports Full time

    **Company Introduction** Bring It on Sports is a sports marketing and recreational service dedicated to providing a high standard of instructors, coaches, referees, umpires and support staff for sports, dance, fitness and self-defence activities for all ages and abilities. We are looking for friendly, dedicated and passionate people who are motivated to...


  • Campbelltown, Australia One Door Mental Health Full time

    **One Door Mental Health (ODMH) is looking for a Support Coordinator/Recovery Coach to join our team in Campbelltown, NSW on a full-time or part-time permanent basis.** **About One Door** One Door Mental Health is a leading for purpose service provider for those living with mental illness, their families and carers. Our **community** creates a safe place...


  • Campbelltown, Australia LSKD Full time

    Be a part of something bigger - we're going global! - Be 1% Better Everyday through ongoing learning and development - Perks that look after YOU! **Join us as our Macarthur Head Coach (Retail Store Manager ) and inspire your team and community to 'Chase the vibe'** **Our Story** LSKD is an Australian-owned and operated brand that prides itself in...


  • Campbelltown, Australia Macarthur Disability Services Full time

    Macarthur Disability Services (MDS) has been providing support to people with a disability, the frail aged and their carers for over 40 years. We actively promote the rights and aspirations of people with a disability to enrich lives and roles in the community through the provision of choice, opportunity and innovative service design. We take great pride in...


  • Campbelltown, Australia Soul Origin Campbelltown Full time

    Soul Origin Campbelltown is currently seeking casual **BARISTAS and Customer Service Superstars** to join the team! Do you have a passion for coffee? Thrive in a fast-paced environment? And love engaging with customers? Then this role is for you! As a Soul Origin Barista, you’ll have access to the highest quality Specialty Coffee and work with the best...

  • Employment Coach

    1 month ago


    Campbelltown, Australia Sarina Russo Full time

    Sarina Russo Job Access is a leading _Workforce Australia _provider with sites across QLD, VIC and NSW. Through the delivery of integrated recruitment and training solutions Sarina Russo Job Access has enhanced the careers and impacted the lives of thousands of individuals. Partnering with employers and community groups we find sustainable employment...

  • General Manager

    7 days ago


    Campbelltown, Australia B.O.M Timber Full time

    **Position Overview**: Reporting to the Directors, as the General Manager, you will be responsible for overseeing all aspects of our timber business. You will provide strategic leadership, manage day-to-day operations, and drive growth and profitability. Your strong business acumen, industry knowledge, and ability to inspire and motivate a team will be...


  • Campbelltown, Australia Pillow Talk Australia Full time

    **Introduction**: Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit. By way of brief introduction, we are a...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    **Customer Service Officers - Leisure Centres & Billabong Parklands** - Multiple Casual positions available - Access to fitness membership programs - Attractive Salary + Weekend penalties - Awesome career progression Our customer service officers are passionate about service, enjoy creating outstanding customer experiences and building strong relationships...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number: S100-24-2869 Closing Date: 12-05-2024 Employment Type: Casual **Customer Service Officers - Leisure Centres & Billabong Parklands** - Multiple Casual positions available - Access to fitness membership programs - Attractive Salary + Weekend penalties - Awesome career progression Our customer service officers are passionate about service,...


  • Campbelltown, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    **Customer Service Officer - Gordon Fetterplace Aquatic Leisure Centre** - Permanent full-time, 38 hours per week - Salary from $1,171.80 - $1,268.40 per week + weekend penalty rates + 11% superannuation - Generous leave provisions and professional development opportunities **About us**: Campbelltown City Council is an ambitious and innovative organisation...


  • Campbelltown, Australia Campbelltown City Council NSW Full time

    Reference Number: S100-23-2672 Closing Date: 31-08-2023 Employment Type: Permanent Full Time **Customer Service Officer - Gordon Fetterplace Aquatic Leisure Centre** - Permanent full-time, 38 hours per week - Salary from $1,171.80 - $1,268.40 per week + weekend penalty rates + 11% superannuation - Generous leave provisions and professional development...


  • Campbelltown, Australia Nepean (AU) Full time

    At NEPEAN we have unique capabilities to deliver high value, innovative and sustainable solutions for the world’s leading mining, construction and transport companies. Over the last 40 years NEPEAN has earned an enviable reputation. Today our organisation employs over 1400 people across six continents and distributes products to more than 65...


  • Campbelltown, Australia Maxima Full time

    Great work-life balance - Attractive hourly rate - Positive team culture Located in the North Eastern suburbs, our client, The ARC, is looking for experienced Customer Service Officers to join their team. This high profile facility provides state of the art aquatic, fitness, sports, café, function and crèche facilities **The Role** Operating on a casual...

  • Payroll Officer

    4 weeks ago


    Campbelltown, Australia Nepean (AU) Full time

    **About Us** At NEPEAN we have unique capabilities to deliver high value, innovative and sustainable solutions for the world’s leading mining, construction and transport companies. Over the last 40 years NEPEAN has earned an enviable reputation. Today our organisation employs over 1400 people across six continents and distributes products to more than 65...


  • Campbelltown, Australia Ability Options Full time

    Join a passionate team within a rewarding field in Campbelltown - Work laptop + phone + training provided - Comprehensive employee benefits, including $15,900 in NFP Salary Packaging **Who are we?** Ability Options is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW,...


  • Campbelltown, Australia Sephora Full time

    . At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. Join Sephora and lead the **Macarthur Square **team in **Macarthur **as **Department Manager (Senior Beauty Advisor) **on a **permanent full-time basis**. This is your opportunity to...


  • Campbelltown, Australia Dusk Full time

    Are you ready to light up customers' lives and create a warm, inviting atmosphere? Do you have a burning passion for candles and a knack for bringing homeware dreams to life? If so, we have an illuminating opportunity for you to join our team as a Customer Assistant in one of 140+ dusk stores across Australia and New Zealand - dusk Macarthur. Role...


  • Campbelltown, Australia dusk Full time

    Are you ready to light up customers' lives and create a warm, inviting atmosphere? Do you have a burning passion for candles and a knack for bringing homeware dreams to life?  If so, we have an illuminating opportunity for you to join our team as a Customer Assistant in one of 140+ dusk stores across Australia and New Zealand - dusk Macarthur.   Role...