Administration Assistant

4 months ago

Ballarat, Australia Everyday Independence Full time

Make a difference in the community
- Fun & supportive work environment
- Strong administrative background essential

**Your New Role - Administration Assistant**

**Employment Type - Full time Ongoing**

**Location**:

- You will work from our Ballarat Hub and this position will work collaboratively with the Bendigo, Shepparton and Launceston hubs.

**Salary - $51,882 - $70,722 includes Annual Leave Loading & Superannuation**

We are looking for a new team member who is passionate about customer service and relationship building. You will bring your ability, enthusiasm and energy to work in a dynamic, fast paced and changing environment to deliver a client focus whilst also managing relationships with multiple referral agencies being essential to the role.

You will also provide support to our Occupational Therapists, Physiotherapists Speech Pathologists, Positive Behaviour Support and Key Workers to deliver quality outcomes for our clients.

**What do you need?**
- 2-3 years experience in administration with **customer service** and relationship building skills
- **Experience with scheduling** or rostering and calendar management
- Ability to demonstrate a high degree of skill in managing our client database and practice administration system (experience with Sales Force is advantageous)
- Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations
- Act with a **sense of urgency**, set clear priorities and focus on the completion of tasks
- **Attention to detail**:

- Actively participate as a member of a team to help ensure that the team achieves its objectives
- Approach problems with a "can-do", **problem solver** attitude and enjoy the challenges that come each day
- **Be change ready** - we are always changing, improving and evolving so you will have the ability to take on feedback and grow your skills
- Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest quality
- Previous experience working within the Disability sector is **desirable** but not essential

**What's in it for you?**
- Work in a supportive environment which is part of a broader administration team that extends through Victoria, Queensland, Tasmania, New South Wales, South Australia and Western Australia
- Access to coaches and mentors as you will be expected learn, grow and bring your best self to work each day
- A contemporary and positive team culture where everyone shares the same vision
- A competitive salary aligned with experience and a career pathway
- Progressive technology systems and support - we see IT as the great enabler

**About Us**
At Everyday Independence we focus on creating communities where everyone has the same choices and opportunities to thrive. That’s why we’re working with our participants to break down barriers to reveal their true abilities.

We deliver a wide range of community based and online allied health services to people of all ages and abilities across Australia, and we are growing.

We support people with disabilities in metro and regional locations across Victoria, New South Wales, Queensland, Tasmania, South Australia and Western Australia.

**_NDIS Worker Screening Check_**:

- and a _
**_Working with Children Check_**:

- / equivalent in accordance with State laws._
- Everyday Independence is part of the APM Group, a global organisation focussed on enhancing an individual’s employability, health and wellbeing, and social and economic participation in their community. Everyday Independence fulfils the group’s broader purpose of enabling better lives and together we share the vision to become global leaders for inclusion. Participants can benefit with access to employment services opportunities. Team members can benefit with career advancement and learning and development opportunities as well as access to the Medline Biomedical Database._

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