Service Officer Service Desk

7 days ago

Newcastle, Australia EDSICO Management Full time

**About the Role**

DCJ is undergoing an SAP upgrade which will increase the volume of support requests coming into the Shared Services Service Desk.

You will be part of a great team assisting DCJ employees and/or external stakeholders with payroll and/or finance matters. The SSCX Service Desk currently operates from state-of-the-art offices located at 6 Parramatta Square. You will be expected to:

- Provide phone support and advice in SAP Finance/payroll.
- Promote, support, and assist clients in the self-service function.
- Follow procedures, processes and log incidents and requests using existing customer management tools, including ServiceNow.
- Create a positive customer experience using your knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs.
- Contribute to the continuous improvement of processes and knowledge base.

**Skills or knowledge required**:
Someone who is a capable and dedicated professional looking to join a fast-paced environment and has experience in providing first level assistance over the phone and refer more complex enquiries to the appropriate team. You will bring:

- Experience in a transactional or support function within HR/Payroll and/or Finance function/s.
- Prior phone support experience
- Experience providing customer centric service support to clients in a medium to large client services environment.
- Customer service skills with an empathic approach to complex requests.
- Excellent communication skills, both written and verbal
- Ability to establish and maintain effective relationships with internal and external stakeholders.
- Ability to work independently and manage your own work. Including working both independently and within a team environment

  • IT Service Desk

    1 week ago

    Newcastle, Australia nib health funds Full time

    Let’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • IT Service Desk

    2 weeks ago

    Newcastle, Australia nib health funds Full time

    nib has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives....

  • Service Desk Analyst

    1 day ago

    Newcastle, New South Wales, Australia Somerset Bridge Group Full time

    The team are passionate about IT and pride themselves on outstanding service and fantastic communication. This is a great opportunity if you are looking for a career where you will continue to learn and develop your Service Desk knowledge.If you have experience in a Service Desk team and are looking for your next career move, then apply todayKey...

  • Service Desk Team Leader

    2 weeks ago

    Newcastle, Australia nib health funds Full time

    The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live...

  • Service Desk Analyst L1

    4 days ago

    Newcastle, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Analyst

    4 days ago

    Newcastle, Australia HAYS Full time

    Multiple positions available for Graduate Service Desk Analyst in Newcastle. **Your new company** This government body prides themselves in their patient centred health experience, which is developed around their company push towards innovation and the provision of excellent customer service. **Your new role** In your new role you will be responsible...

  • Front Desk and Administrative Services

    6 days ago

    Newcastle West, Limerick, Australia Avature Full time

    How You'll Make an ImpactIn this role, you will have the opportunity to make a real difference in the lives of our residents. By providing exceptional customer service and administrative support, you will contribute to the overall quality of care and services we deliver. Your contributions will also help to ensure the efficient operation of our front desk...

  • Service Nsw

    6 days ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Service NSW - Frontline Customer Service - Newcastle & Maitland** **Customer Concierge Operator** **Digital Service Representative (Service Centre Only)** **Customer Service Representative** **Customer Concierge Operator - **SNSW Clerk Grade 2- starting annual salary $56,102 **Digital Service Representative - **SNSW Clerk Grade 2/3- starting annual...

  • Casual Office Services Clerk

    7 days ago

    Newcastle, Australia Sparke Helmore Full time

    Sparke Helmore Lawyers is a truly integrated national firm that looks to the future. Established in 1882, we have over 800 people flexibly working from nine offices across Australia. We offer the security and history of a long-established firm with the excitement and opportunity for growth. We operate in a way that puts our clients and our people at the...

  • Building Services Officer

    1 week ago

    Newcastle, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Front Desk Administrator

    3 days ago

    Newcastle, New South Wales, Australia Cutcher & Neale Full time

    Front Desk AdministratorAs a Front Desk Administrator, you will be the first point of contact for clients and visitors, providing a warm and welcoming experience. You will be responsible for managing incoming calls, emails, and correspondence, as well as maintaining accurate records and databases.Additionally, you will assist with reception duties, manage...

  • Shared Services Officer

    2 days ago

    Newcastle, New South Wales, Australia Yancoal Australia Ltd Full time

    Job description: What does your daily life look like at Yancoal?As a Shared Services Officer you will be responsible for processing invoices, bank reconciliations, accounts receivable, and payments (internal, external, and joint venture distributions). Additional tasks would include processing of indirect taxes including royalties, payroll taxes, and...

  • Administrative Services Coordinator

    3 days ago

    Newcastle, New South Wales, Australia CK Health and Wellbeing Pty Ltd Full time

    This part-time Senior Receptionist role at CK Health and Wellbeing Pty Ltd offers the opportunity to join a dynamic team in Merewether, NSW.As a key member of our team, you will be responsible for providing exceptional customer service, managing the front desk, and ensuring the smooth operation of our office.We are seeking an individual with excellent...

  • Service Coordinator

    2 weeks ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Job Title**: Service Coordinator **Salary**: SNSW Grade 6 ($87,504 - $93,111 plus employer's contribution to superannuation and annual leave loading) **Location**:Singleton NSW/Muswellbrook NSW (Hub & Spoke sites) **Employment Status**: Full-time - ongoing opportunity We are currently recruiting for the position of Service Coordinator at our...

  • Front Office Operations Manager

    3 days ago

    Newcastle, New South Wales, Australia Australian National University Full time

    Company OverviewThe Wests Group Australia is a Newcastle owned and operated membership-based organisation. The group employs close to 1000 people across various entertainment and hospitality venues.Job DescriptionThis full-time position is for a Front Office Team Leader at The Executive. The successful candidate will support daily operations of the front...

  • Digital Service Representative Casual Pool

    2 weeks ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Digital Service Representative** **Service NSW, Grade 2/3** **Newcastle & Lake Macquarie Casual Relief Pool** **Do you enjoy variety, are passionate about helping people, and seeking a casual role?** Service NSW is seeking people who love helping others to join our casual Digital Service Representative relief pool (Newcastle and Lake Macquarie Region)....

  • Customer Service Representative

    6 days ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Customer Service Representatives** **Service NSW Grade 3/4** **Regional North - New England and Upper Hunter NSW** - This recruitment will be used to fill current vacancies and to create a Talent Pool for temporary/ongoing, full time and part time opportunities that arise over the next 18 months._ **About Service NSW** Service NSW is a NSW Government...

  • Service Centre Manager

    2 weeks ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Job Title**: Service Centre Manager **Salary**: SNSW Grade 7/8 ($95,136 - $112,164 plus employer's contribution to superannuation and annual leave loading) **Location**:Singleton NSW/Muswellbrook NSW (Hub and Spoke sites) **Employment Status**: Full-time, ongoing We are currently recruiting for the position of Service Centre Manager at our...

  • Office Services Specialist

    3 days ago

    Newcastle, New South Wales, Australia Cutcher & Neale Full time

    Office Services SpecialistThis is an excellent opportunity for a skilled Office Services Specialist to join our team. As an Administration Assistant, you will play a vital role in supporting our team members, ensuring seamless day-to-day operations, and maintaining a high level of productivity.Your key responsibilities will include managing internal mail,...

  • Client Service Officer

    1 week ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ- Location: Newcastle, NSW, AU, 2300- Req ID: 56694**Client Service Officer** - **Location - Hunter and Newcastle area**: - **Employment type - 7 Positions, Full time, Temporary (12+ month contracts/ immediate start)**: - **Salary - Clerk Grade 2/4, Salary ($70,151 - $81,158), plus employer’s contribution to superannuation and...