Assist Officer

2 weeks ago

St Kilda, Australia City of Port Phillip Full time

Synopsis:
**ASSIST OFFICER**
- **Salary Range Band 4 $69,949 - $74,670 plus 11% Super**:

- **2 x Permanent Full time roles available**:

- **Do you thrive in a team-based environment that embraces change and variety?**

If you possess a can-do attitude and enjoy assisting others, we want to hear from you

**About the Organisation**

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.

**About the Role**
- Do you see yourself in a role that provides a positive and vital service to the community?
- Does one day a week working from home sound good to you? (once competency and speed are achieved)
- Looking to be part of an organisation that supports diversity, innovation and empathy?

ASSIST is our Customer Service Team that connects our people, community and customers to the wide range of services the City of Port Phillip offers.

As an ASSIST Officer, you'll be the extension of every service across the Council and be the first point of contact for most enquiries-providing guidance, connecting residents to relevant departments and actioning requests.

Be part of our welcoming team and join an organisation that invests in your future through training, professional development and long-term growth opportunities.

**Duties**:

- First point of contact for a broad range of enquiries via phone, in-person or online.
- Accurately and efficiently record enquiries into our CRM, and where appropriate resolve on first contact.
- Contribute to the establishment of a Customer Service of Excellence at the City of Port Phillip.

**Skills and Experience**
- Customer Service experience from within a call centre.
- Front counter and cash handling experience desirable.
- Passionate about providing an outstanding customer experience.
- Confidence to explain complex information to customers clearly and concisely.
- Resilient and an ability to work under pressure.

**Culture**

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.

**Benefits**
- We offer a workplace that accommodates your working style and needs.
- Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
- Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well-regarded Employee Assistance Program (EAP).

**Security Requirements and Professional Obligations**

Prior to a formal letter of offer, preferred applicants will be asked to provide:

- Evidence of mandatory qualifications/registrations/licences,
- Sufficient proof of their right to work in Australia, and
- Sufficient proof of their identity.
- Evidence of COVID-19 Vaccination or valid medical exemption in line with City of Port Phillip Vaccination Policy
- Complete a National Police Check completed via City of Port Phillip’s Provider.
- Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).

**How to Apply**

All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.

Applications close** 11.59pm Sunday 26 November 2023

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