Patient Experience Officer Emergency

4 weeks ago

Sydney, Australia NSW Health Full time

**Employment Type**: Temporary Full Time until 30th June 2024

**Position Classification**: Administration Officer Level 5

**Remuneration**: $70,049.21 - $71,717.36 per annum plus superannuation

**Hours Per Week**: 38

**Requisition ID**: REQ400765

**What you'll be doing**

The vision for South Eastern Sydney Local Health District (SESLHD) is
**_‘exceptional care, healthier lives’_**. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.
The Patient Experience Officer is a passionate, empathetic individual who cares deeply about people, particularly our vulnerable populations. This position is responsible for enhancing communication, particularly between the patient, families, carers and clinical staff.
The focus of the role is maintaining and improving the experience of patients/families within our Emergency Departments and/or COVID-19 clinics.
**_ Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing._**

**_ All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations. New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW._**

**_ Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations._**

**_ SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We encourage people from different backgrounds to apply._**

**_ _**:
**Selection Criteria**
- Demonstrated extensive experience in customer service.
- Demonstrated resilience, flexibility and initiative.
- Excellent interpersonal skills, in particular the ability to interact well with all staff.
- Demonstrated ability to work independently with mínimal supervision.
- Demonstrated capability to use technology or ability to learn, in particular using systems required in emergency departments, such as FirstNet.
- Sound negotiation skills.
- Demonstrated ability to problem solve.
- Demonstrated ability to work in a multidisciplinary team.

Need more information?
1) Click here for the Position Description and SESLHD Expected Standards

**Applications Close: 22 June 2023

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