Premium Relationship Representative

3 weeks ago

Melbourne, Australia AIA Group Ltd Full time

Premium Relationship Representative

BE THE DIFFERENCE

At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

**The opportunity**:
The Premium Service team are dedicated to assisting our top Financial Adviser Practices at AIA Australia. Our Premium Relationship Representatives manage a panel upwards of 15 adviser practices. Aligned to AIA segmentation model, targeting our gold and platinum practices, delivering profitable growth.

As the first point of contact for these practices a Premium Relationship Representative will assist in New Business, Existing Business, Product and Process related enquiries.

A Premium Relationship Representative will drive productivity through relationship management and education with their Adviser Practices to build an ease of doing business relationship.

Working closely within the Retail Pod structure, the Premium Representative will hold both a clear understanding and input to the set objectives jointly agreed between AIA and the practice. These will include, new business sales, retention, AIA Vitality engagement and process improvements.

**To do this successfully you will**:

- To build and maintain a positive and proactive relationship with our advisers. Continuously engage and educate to assist advisers with any enquiries they may have.
- Ensure that all KPI's including productivity and internal quality and risk measures are met across Life, Health, and AIA Vitality.
- Provide a high level of service for both Priority Protection & Tailored Protection products. This includes end to end case and suspense management for New Business and In Force policies.
- Retention support based on activity from advisers as a part of our Premium Service offering. Including the proactive weekly management of lapse propensity reporting, for both panel, Premium Service advisers and / or as instructed.
- Ensuring that all advisers requests are actioned within agreed service levels and within agreed quality and efficiency benchmarks.
- Proactively manage day to day adherence and availability by actively communicating within the Premium Service Team
- Consistently display behaviours that encourage productive working relationships and a strong performance culture.
- Actively participating in team meetings and the Performance, Feedback and Review Process, including initiating, and driving development plans
- To productively work, support and maintain effectiveness of self and others whilst working in an ever-changing business environment. This may also involve working independently to keep up to date with Legislative and compliance issues.
- Pro-active development of skills to perform current duties competently and for future career progression. Active participation in performance feedback and career development.
- Customer Service/Contact Centre experience
- Experience working in a time demanding and process driven environment
- Experienced in MS Office Tools

**Why choose AIA**:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.

**AIA is different. Are you?**

Job ID JR-47276

  • Premium Relationship Representative

    1 week ago

    Melbourne, Victoria, Australia AIA Group Ltd Full time

    Premium Relationship RepresentativeBE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to...

  • Premium Relationship Representative

    1 week ago

    Melbourne, Australia AIA Full time

    BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to...

  • Relationship Manager

    1 week ago

    Melbourne, Australia Sportsbet Full time

    **Overview** As a Relationship Manager for our Premium team, you are responsible for providing outstanding service to our most valued customers. **About us** Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a...

  • Relationship Manager

    2 weeks ago

    Melbourne, Australia Sportsbet Full time

    If you are passionate about Sport & Racing and have a passion for customer service and hosting events, then we have the role for you! - Be part of one of the most innovative companies in Australia - A place to be yourself and thrive Recognised as a Top 10 place to work for women (by Work180) & Top 25 companies for career development (by LinkedIn) **About...

  • Premium Australian Menswear

    1 week ago

    Melbourne, Victoria, Australia Frontline Recruitment Full time

    Premium Australian Menswear - Fashion ManagerThis retailer is well renowned in the Premium Menswear category. Proudly Australian owned, their products are made with ethically sourced fabrications combined with superior craftsmanship. Balancing classic suiting with contemporary design they provide wardrobe essentials for the modern man. In their stores,...

  • Trainer and Assessor

    1 week ago

    Melbourne, Australia Premium Health Full time

    **Introduction**: Premium Health is a Registered Training Organisation committed to our mission to deliver quality training to those giving care. We are a premium first aid, health care, mental health, and high intensity support skills training provider; delivering quality health outcomes Australia wide for over 35 years. We are defined by our core values....

  • Trainer and Assessor

    1 week ago

    Melbourne, Victoria, Australia Premium Health Full time

    Introduction:Premium Health is a Registered Training Organisation committed to our mission to deliver quality training to those giving care. We are a premium first aid, health care, mental health, and high intensity support skills training provider; delivering quality health outcomes Australia wide for over 35 years. We are defined by our core values....

  • Premium Australian Menswear

    2 months ago

    Melbourne, Australia Frontline Recruitment Full time

    **Premium Australian Menswear - Manager - Emporium** This retailer is well renowned in the Premium Menswear category. Proudly Australian owned, their products are made with ethically sourced fabrications combined with superior craftsmanship. Balancing classic suiting with contemporary design they provide wardrobe essentials for the modern man. In their...

  • Premium Australian Menswear

    3 weeks ago

    Melbourne, Australia Frontline Recruitment Full time

    **Premium Australian Menswear - Manager - Emporium** This retailer is well renowned in the Premium Menswear category. Proudly Australian owned, their products are made with ethically sourced fabrications combined with superior craftsmanship. Balancing classic suiting with contemporary design they provide wardrobe essentials for the modern man. In their...

  • Premium Australian Menswear

    1 week ago

    Melbourne, Australia Frontline Recruitment Full time

    **Premium Australian Menswear - Fashion Manager** This retailer is well renowned in the Premium Menswear category. Proudly Australian owned, their products are made with ethically sourced fabrications combined with superior craftsmanship. Balancing classic suiting with contemporary design they provide wardrobe essentials for the modern man. In their stores,...

  • Premium Client Manager

    2 weeks ago

    Melbourne, Australia IG Group Full time

    Premium Client Manager **Job Title** Premium Client Manager **Premium Client Manager** You will be the first point of contact with Premium clients and will provide an excellent service to ensure all clients are satisfied **So, who are we?** Hello, we're IG Group. No, not Instagram - though we're a pretty big deal ourselves. We're a global, FTSE...

  • Premium Client Manager

    3 weeks ago

    Melbourne, Australia IG Group Full time

    Job Title Premium Client Manager **Job Description**: Premium Client Manager You will be the first point of contact with Premium clients and will provide an excellent service to ensure all clients are satisfied So, who are we? Hello, we’re IG Group. No, not Instagram - though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company...

  • State Sales Manager

    2 months ago

    Melbourne, Australia Bespoke Career Management Full time

    **Salary**:A$140,000-160,000 per annum - ** Job type**:Permanent - ** Location**:Melbourne - ** Sector**:Architectural and Interior products - ** Job Ref**:65504 **About this role**: Our client is a leader in supplying **premium residential indoor and outdoor European furniture**, they work with Australia’s leading interior designers and are featured in...

  • State Sales Manager

    1 day ago

    Melbourne, Australia Bespoke Career Management Full time

    **Salary**:A$140,000-160,000 per annum - ** Job type**:Permanent - ** Location**:Melbourne - ** Sector**:Architectural and Interior products - ** Job Ref**:65504 **About this role**: Our client is a leader in supplying **premium residential indoor and outdoor European furniture**, they work with Australia’s leading interior designers and are featured in...

  • Premium Account Executive

    2 weeks ago

    Melbourne, Australia IG Group Full time

    Premium Account Executive **Job Title** Premium Account Executive **Premium Account Executive** This is an exciting opportunity for a sales and relationship management top performer currently working in a high revenue client-facing role to join IGs Premium department and demonstrate their ability to service and enhance our high value clients. The right...

  • Specification Sales Representative

    3 weeks ago

    Melbourne, Australia BMS Performance Australia Pty Full time

    **Specification Sales Representative - Flooring** - Melbourne Focus - Manufacturer of Premium Flooring Products - Up to 90k base + 30k comms + Fully Maintained Vehicle + Super **THE COMPANY** Established for over 45 years our client prides themselves as a market leader in the flooring space. Their product is seen as leading the way in its expressive and...

  • Store Business Manager

    3 weeks ago

    Melbourne, Australia Frontline Recruitment Full time

    **Store Business Manager** **Premium Menswear & Suiting** **Emporium** Offering elevated designs, quality product & structured suiting for menswear, they are a leader in the Menswear Retail space. Priding themselves on their elite customer service, their stores are filled with passionate team members who offer the highest level of consultative...

  • Premium Australian Menswear Concession Manager Cbd

    3 weeks ago

    Melbourne, Australia Frontline Recruitment Full time

    **Premium Australian Menswear | Concession Manager | CBD** This retailer is well renowned in the Premium Menswear category. Proudly Australian owned, their products are made with ethically sourced fabrications combined with superior craftsmanship. Balancing classic suiting with contemporary design they provide wardrobe essentials for the modern man. In...

  • Premium Client Manager

    1 week ago

    Melbourne, Victoria, Australia IG Group Full time

    Job TitlePremium Client ManagerJob Description:Premium Client ManagerYou will be the first point of contact with Premium clients and will provide an excellent service to ensure all clients are satisfiedSo, who are we?Hello, we're IG Group. No, not Instagram - though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a...

  • Internationally Recognized Premium Apparel

    7 days ago

    Melbourne Northern Suburbs, Australia Frontline Recruitment Full time

    **Internationally Recognized Premium Apparel | Assistant Manager** A true fashion ICON, this premium design house is known for their distinctive style. Internationally recognised and a market leader, they offer fashion, accessories & fragrance. You will be proud to represent them & become immersed in an incredible team culture. **The Role** As the...