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IT Manager

4 months ago

Brisbane, Australia Brennan IT Full time

**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, considerate, supportive, trusting and accepting, they are the cornerstone of the business. Because of this approach, we have become the largest Australian owned systems integrator in Australia and continue to grow.

**Brennan offers an excellent remuneration package and benefits including**:

- A focus on health and well-being - social club events
- Discounted IT hardware and software products
- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees
- Technical Certification Bonus of upto $5K p.a.
- High levels of reward and recognition such as all paid international trips, gift vouchers

**Your role**:
As a key member of the Field Services team in Brisbane, you will be leading a small team providing onsite IT support to one of our key Managed Services clients. This is a 5 days a week onsite role located in Toowong.

You will have technical ownership of your client, overseeing the service to users, and be an escalation point for your team. You will be responsible for proactively managing the client’s IT environment and providing ongoing BAU support. People skills are highly desirable as you'll be overseeing a small team of IT support engineers.

**Your key responsibilities**:

- Provide up to L3 support for service delivery teams and resolve technical issues
- Oversee projects/implementations for the client
- Ensure service quality through technical competence and attention to detail
- Maintain effective communications with your clients
- Work with Senior Consultants and Account Management staff to ensure effective management of the client base
- Identify opportunities to productise new services and offerings
- Utilise your technical specialist skills to help build new products
- Develop new strategies to increase efficiency in the systems
- Perform system analysis and recommend improvements

**Key competencies and qualifications required**:

- Minimum of 5 years IT experience
- A Blue Card (Queensland Working with Children's Check) or the ability to attain one
- Advanced experience in Wintel environments including Windows Server and Desktop
- Ability to administer an active directory environment
- A good level of understanding of virtualised/Cloud environments such as VMWare/Hyper-V and Microsoft Azure
- Break Fix Analysis and root cause analysis
- Ability to travel to client site daily
- People Leadership Skills
- Proven ability to work within and across teams
- Liaise with 3rd Party Vendors
- Ability to act as a point of escalation for complex issues and major escalations

**Note**: As part of our hiring process, you will be required to undertake a Technical test and a National Criminal History Check.

Brennan IT is an equal opportunity employer.