In-work Support Mentor
3 weeks ago
Opportunity to join a progressive and inclusive team
- Monthly RDOs, regular hours Mon - Fri
- Permanent Full-time, Chatswood location
**The Role**
Reporting to the Manager - WorkForce Australia, the In-Work Mentor is focused on providing ongoing support to clients and employers to ensure sustainable employment.
You will develop interventions and solutions to work with customers and employers to improve prospects of maintaining sustainable employment. You will also work with employers to appropriately plan and develop their workforce to create future employment opportunities, and improve overall staff retention.
The In-Work Mentor role includes but is not limited to:
- Establishing communications strategies with our customers and employers to keep all parties informed of their obligations
- Providing support to both customers and employers to maintain placements and develop future employment opportunities
- Maintaining progress updates and reviews to assist customers move forward in their career journey
- Attending workplace site visits on a regular basis with employers and job seekers to identify any challenges or barriers
- Introducing and advising on best practice solutions and effective interventions when required
- Organising daily schedules and appointments
**Essential Criteria**:
- Excellent written and verbal communication skills
- Self-starter who thrives in a target-based, fast paced environment
- High level of resilience and ability to keep a positive attitude when responding to a range of challenging situations
- Strong problem-solving skills and initiative
- An astute motivator, able to foster genuine and positive relationships with others
- Able work effectively, autonomously, and collaboratively in a team
- Superior negotiation skills, able to overcome objections and challenges
- Experience in creating customised employment opportunities and diversity programs
- Covid-19 Vacc Evidence
- Background checks incl. Police Check and Working with Children Check
- Driver Licence (minimum P2)
- Knowledge of and commitment to child safe standards and mandatory reporting requirements.
**Desirable Criteria**:
- Relevant tertiary qualifications or equivalent experience within a similar industry
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