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Aps4 Employment Service Officer

1 month ago

Brisbane Central Business District, Australia HAYS Full time

Fantastic Opportunity to join a leading Federal Government department assisting job seekers and employers

**Your new company**

This Federal Government Department assist job seekers and employers with enquiries on government funding such as job seeker, job keeper, employer and employer obligations and support payments.

**Your new role**

As an Employment Service Officer you will play an integral role in assisting job seekers with online employment services. The online employment services is the Australian Government's employment services platform which allows job seekers to manage their job search and reporting requirements online.

In the role you will:

- Deliver high quality customer service, including provision of guidance, support and advice to job seekers suited to their individual needs
- Assess and manage routine and non-routine enquiries to resolve issues
- Assess the adequacy and quality of job seeker's efforts in relation to their job search
- Assist in identifying trends and systemic issues that might prevent job seekers from successfully engaging in digital self servicing
- Liaise with employers regarding wage subsidies and assist eligible job seekers with support through the Employment Fund
- Work flexibly in a rotating roster environment that includes scheduled breaks, structured hours and assigned tasks
- Work with peers and internal stakeholders to achieve KPIs at both the branch and individual level

**What you'll need to succeed**
- Demonstrated experience in a contact centre environment or the employment services industry (preferably jobactive)
- Customer service and communication skills
- Ability to work autonomously, navigate complex information and use sound judgement in making decisions
- Strong digital literacy including the ability to navigate across multiple IT platforms in real time and type proficiently
- Be an Australian Citizen
- Willing to undergo a National Police Check

**What you'll get in return**
- Long term Employment Opportunities
- Attractive Hourly Rate
- Brisbane CBD Location
- Work for a Federal Government Agency
- Assignment supported by Hays Recruitment
- WFH negotiable
- APS4 $45.26 p/h + Super

**What you need to do now**

2826251

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