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Applications Manager

2 months ago

Brisbane, Australia Queensland Health Full time

The roleThe Applications Manager is designated with responsibility for the day-to-day management of the monitored medicines database (QScript), Queensland Health's real-time prescription monitoring system, including the planning, development, installation, configuration, maintenance, and support of QScript. Key responsibilities include:

- Ensure the standardised processes as agreed by the relevant custodian(s) are implemented in relation to the QScript Application including Data access requests.
- Manage the contract arrangements and service liaison with the QScript vendor.
- Manage system access requests as per the relevant QScript guidelines and Queensland Health policy.
- Ensure relevant software licenses and contracts associated with QScript are appropriately managed and maintained.
- Coordinate acceptance testing for QScript fixes and enhancements and change requests.
- Ensure ICT service continuity plans are in place to address system availability and functionality requirements including disaster recovery arrangements, planned and unplanned system outages and testing.
- Manage reporting on QScript audit framework, including maintenance of and auditing the activities of QScript users, including internal regulator and external health practitioner users.

For a full list of responsibilities, please see attached role description.

**The successful personYou will have**:

- Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management.
- Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment.
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions.

About usThe Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.
Queensland Public Health and Scientific Services (QPHaSS) delivers policies, programs, services and regulatory functions that aim to improve the health of the Queensland population by promoting and protecting health and well-being, detecting and preventing disease and injury; and supporting high quality healthcare service delivery.

**Benefits**:

- A fast-paced, challenging and supportive environment
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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