Applications Manager

1 week ago

Brisbane, Queensland, Australia The State of Queensland Full time

Great opportunity to join the Digital Health Solutions unit on a permanent full time basis located in Fortitude Valley. This role will ensure the maintenance of defined service levels by providing customer focused end to end integration of ICT services to deliver specific enterprise applications for clinical and administrative functions across Queensland Health.

The role:
Reporting to the Director, you will be responsible for manage the ongoing operational performance of the Applications team by developing, implementing and maintaining workforce and operational business plans. You will also ensure the impacts of changes to any of the components supporting enterprise applications are understood and managed to maintain defined service levels and manage service restoration in major incidents.

In addition to this, you will be responsible for:

  • Work collaboratively with business representatives and internal and external service providers to ensure service levels remain aligned to evolving business requirements and costs of delivering enterprise applications remain within the allocated budget.
  • Proactively maintain and manage enterprise applications in accordance with Queensland Health policies, standards and practices, including HSIA Service Management processes.
  • Manage the team's budget, including developing, and contributing to, funding strategies and budget submissions.
  • Lead, manage and mentor a team at strategic and operational levels in the integrated operation of complex enterprise information systems to achieve defined service levels.
  • Lead the proactive management of contracts, service and operating level agreements with internal and external service providers to ensure the delivery of defined service levels.

Are you right for this role?
To be successful in the role, you will have demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. Additionally, you will have demonstrated ability in ITIL Service Transition processes, practical experience and knowledge will be well regarded for this position.

Furthermore, you will have,

  • Demonstrated knowledge of all documentation and processes required for successful transition of project and changes to operations.
  • Demonstrated expert level skills and experience in managing clinical applications and its integration with business requirements and technical environment in a large and complex service delivery environment. In particular, experience with the Cerner product suite including CCL, Mpages, Cerner Security and Olympus (SFIA: Tech Levels 6,7)
  • Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing contracts and service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5).
  • Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing).
  • Proven ability to lead, manage and mentor a team at strategic and operational levels in the integrated operation of complex enterprise information systems to achieve defined service levels. (NHS: Leading change through people. NHS: Empowering Others).
  • Well-developed management skills and knowledge including high level ability in the areas of planning, managing resources, budget preparation and financial management. (SFIA: FMIT Level 5).
  • Extensive expert knowledge of current and emerging practices in the management of large scale enterprise applications and the ability to rapidly acquire knowledge of the business environment of healthcare. (SFIA: EMRG Level 5)

About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Career training and development

To apply for this exciting opportunity, submit your resume and a one page cover letter online today.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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