Injury Management Specialist

6 months ago

Parramatta, Australia NSW Government -icare Full time

**Be part of icare and deliver the right customer experience**:

- **Permanent full time role based in Parramatta, Sydney**:

- **Salary from $106,025 + super,** **hybrid opportunity**

**About the Role**

The role is focussed on supporting effective return to work, return to life and recovery strategies for injured workers and to deliver the right customer experience

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an Injury Management Specialists you will:

- Work directly with claims specialists as part of a team to deliver the icare customer experience.
- Assess worker injuries and develop injury management strategies tailored to specific customer needs.
- Encourage proactive and open communication with key stakeholders during decision making process.
- Provide regular advice and feedback to frontline claims staff and Team Leaders on adverse decisions relating to injury management (treatment, services, medication etc).
- Improve overall quality of decisions relating to treatment/services and communication through effective training, quality reviews and management of disputes.
- Report to the Injury Management community and contribute to practice and professional development initiatives.
- Work collaboratively with the team leader to identify, develop and implement effective strategies to support the achievement of key performance indicators.
- Undertake ongoing reviews of medical, treatment and rehabilitation needs in accordance with the Act and guidelines in accordance with providing the worker with the right treatment at the right time.
- Provide specialist advice on complex medical/ hospital and rehabilitation invoicing/requests.
- Review of background information provided to Medical Support Panel, Independent Medical Examiners, Injury Management Consultants and Independent Consultants**.**

**Skills & Experience**
- Experience in Injury management, particularly within the Insurance/workers insurance
- Excellent understanding of the Workers Compensation regulations and legislation
- Strong written and verbal communication
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology or Exercise Science)
- Mental health first aid certificate

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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