Retention Consultant

2 weeks ago

Melbourne, Australia Bupa Full time

**About the company**

You can't be half-hearted when it comes to healthcare. From day one, Bupa has always been about providing easy access to the best possible care. Today this passion is reflected in everything we do.

It's the very foundation of our purpose of ‘helping people live longer, healthier, happier lives and making a better world’ and guiding us to deliver our global ambition ‘to be the world’s most customer-centric healthcare company’. And while we dedicate effort to these big things, we’ll continue to focus on the small things... the way we welcome every new person or customer, the buzz we bring to various places we work, the warmth we create in our Aged Care homes; and the way we strive to be extraordinary in the eyes of our customers, residents, and patients through every interaction.

Our culture is brought to life by people like you, every day, in everything we do. It's your passion and commitment that will enable us to grow and make our future bright. Are you ready to be at the heart of it?

**About the role**:

- Hybrid / WFH Role for Melbourne based applicants
- Role will commence on the 2nd July 2024
- Perm Full Time Role

The role of a Retention Advisor is to understand why customers are looking to leave Bupa and to retain them as a customer. Customers may be dropping their private health insurance all together or switching to another fund. We try to retain our members through having a detailed conversation where we connect and understand them and their families’ situation/needs, ultimately presenting a tailored solution.

You will be working fulltime equating to 38 hours per week Monday - Friday on a rotational roster between 8am-8pm AEST.

**About you**:

- You have a passion for helping people and are naturally empathetic. With your unique desire to help our customers you will ensure they are always satisfied.
- You’re quite resilient with ability to take one call after another
- You’ll be a team player who is punctual and happy to step in for your teammates when needed
- Have recent customer service experience in a related environment
- The ability to learn quickly and operate effectively in a disciplined virtual environment
- Mature attitude to your work with sensitivity to our customer’s confidential information
- A passion for Customer Service with experience in a related environment
- Have outstanding communication skills, both verbal and written
- Be tech savvy with the ability to work across multiple IT platforms and screens effortlessly
- Already have or the ability to obtain NBN internet that has bandwidth of 50mbps or greater

**Why work at Bupa?**

We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We have a brand new employee program which focuses all aspects of health - from mental and physical, to financial, social and environmental wellbeing. Just one of the amazing benefits this program has to offer our Contact Centre employee’s is a subsided Health insurance package Our employees can also access wide range of benefits: from our own products (incl. health insurance) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We offer an additional annual leave day for you to focus on your wellbeing, as well as an additional volunteer day each you for you to give back to your community

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.

  • Retention Sales Consultant

    1 week ago

    Melbourne, Australia Red Energy Full time

    **Retention Sales Consultant** Our Retention Sales Team is on the hunt for new consultants who can bring great customer service, sales skills and overall talent to the team! This role will see you in charge of your annual earnings and utilize your people-skills to answer existing customer inbound calls with some outbound activity to mix up your day and help...

  • Retention Sales Consultant

    2 months ago

    Melbourne, Australia Red Energy Full time

    **Retention Sales Consultant** Do you thrive on customer connection and the ability to challenge yourself each day? Our retention team is on the hunt for new superstars who can bring amazing customer service, sales skills and overall talent to the team. This role will see you in charge of your annual earnings and utilise your people-skills to answer...

  • Retention Sales Consultant

    7 days ago

    Melbourne, Australia Red Energy Full time

    **Retention Sales Consultant** Do you thrive on customer connection and the ability to challenge yourself each day? Our retention team is on the hunt for new superstars who can bring amazing customer service, sales skills and overall talent to the team. This role will see you in charge of your annual earnings and utilise your people-skills to answer existing...

  • Insurance Consultant Acquisition

    3 weeks ago

    Melbourne, Australia Bendigo & Adelaide Bank Full time

    **Closing date**: 5pm, Wednesday 6th December 2023 **About the role** The Insurance Consultant - Acquisition & Retention role is responsible for coordinating the delivery of various customer led insurance initiatives that provide solutions and service outcomes to our customers that drive growth, retention and enhance customer experience. This is a varied,...

  • Retention Sales Consultant

    4 weeks ago

    Melbourne, Australia Red Energy Full time

    **Retention sales consultant** Ready for a new career in 2023? Job security? A sales role which requires no previous sales experience? A workplace you’re proud of? Somewhere you can have fun every single day?! Our sales team are looking to expand, and are on the hunt for new superstars who can bring amazing customer service, sales skills and overall...

  • Retention Sales Consultant

    3 days ago

    Melbourne, Australia Red Energy Full time

    **Retention Sales Consultant** Our sales team are looking to expand, and are on the hunt for new superstars who can bring amazing customer service, sales skills and overall talent to the team. Utilise your people-skills to answer existing customer inbound calls with some outbound activity to mix up your day and help us maintain and expand our customer base!...

  • Retention Consultant

    1 month ago

    Melbourne, Australia Bupa Full time

    About the company You can't be half-hearted when it comes to healthcare. From day one, Bupa has always been about providing easy access to the best possible care. Today this passion is reflected in everything we do.It's the very foundation of our purpose of ‘helping people live longer, healthier, happier lives and making a better world’ and guiding us...

  • Retention Manager

    5 days ago

    Melbourne, Australia Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, and we’ve built the first Business Management Platform in Australia! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one...

  • Retention Advisor

    2 weeks ago

    Melbourne, Australia Bupa Full time

    **Your new positions will commence on the 29th of May 2023** We’re looking for passionate Health Insurance Customer Service professionals who have an innate interest in people and genuinely care about helping our customers. A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and...

  • Retention Advisor

    2 weeks ago

    Melbourne, Australia Bupa Full time

    **Your new positions will commence on the 7th March 2023** We’re looking for passionate Health Insurance Customer Service professionals who have an innate interest in people and genuinely care about helping our customers. A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and...

  • Customer Retention Consultants Medibank

    3 weeks ago

    Melbourne, Australia DFP Recruitment Services Full time

    **Job description**: - **Flexible team environment within a dynamic culture**: - ** Career development opportunities**: - **100% Work from Home** **About DFP** **About the Employer**: Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth, and care services to more than 700,000 Australians. Today,...

  • Product Consultant

    2 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Support Home Ownership in driving the Retention Strategy and leading the delivery of key initiatives that will directly impact performance across the domain**: - **Make your impact in a highly engaged team**: - **Make your mark on our transformational journey in the Home Lending...

  • Sales Consultant

    2 weeks ago

    Melbourne, Australia Red Energy Full time

    **Sales Consultant** About Us**: We are passionate about providing award-winning customer service to over a million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. We continue to win award after award for our service to our customers - 13 consecutive Canstar Blue Awards for...

  • Sales Consultant

    2 weeks ago

    Melbourne, Australia Red Energy Full time

    **Sales Consultant** Our Retention Sales Team is on the hunt for new consultants who can bring great customer service, sales skills and overall talent to the team! This role will see you in charge of your annual earnings and utilize your people-skills to answer existing customer inbound calls with some outbound activity to mix up your day and help us...

  • Sales Consultant

    2 weeks ago

    Melbourne, Australia Red Energy Full time

    **Sales Consultant** About Us**: We are passionate about providing award-winning customer service to over a million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. We continue to win award after award for our service to our customers - 13 consecutive Canstar Blue Awards for...

  • Sales Consultant

    2 weeks ago

    Melbourne, Australia Red Energy Full time

    **Sales Consultant** About Us**: We are passionate about providing award-winning customer service to over a million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. We continue to win award after award for our service to our customers - 13 consecutive Canstar Blue Awards for...

  • Sales Consultant

    2 weeks ago

    Melbourne, Australia Red Energy Full time

    **Sales Consultant** About Us**: We are passionate about providing award-winning customer service to over a million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. We continue to win award after award for our service to our customers - 13 consecutive Canstar Blue Awards for...

  • Mid-market Consultant

    6 days ago

    Melbourne, Australia CreditorWatch Full time

    **The Role**: The Mid Market team focusses on CreditorWatch’s core corporate customers which number around 1,000.. A Mid Market Consultant is required to be focused on phone-based acquisition and retention, spread over different geographies. This Includes but is not limited to, warm calling for new business, upselling and cross-sell existing clients, and...

  • Customer Contact Consultant

    5 days ago

    Melbourne, Australia Bupa Full time

    **Customer Contact Consultant - Supporting Bupa Optical** Join Bupa and make a difference in the lives of our customers and communities. Our purpose is to help people live longer, healthier, happier lives. We are looking for passionate individuals to support our customer contact strategy and contribute to our mission. **About the role**: - Deliver...

  • Customer Relationship Consultant

    2 weeks ago

    Melbourne, Australia ME Bank Full time

    **About the role** This role is responsible for retaining our home loan customers who have expressed that they want to leave ME. Leads are passed on through our inbound first contact teams, and you’ll also be making outbound calls to customers to follow up on offers and customer requests. You’ll also identify and ask questions and provide options...