Consultant, Operations Governance

2 weeks ago

Melbourne, Australia National Australia Bank Full time

Consultant, Operations Governance

**Consultant, Operations Governance**

**Job no**: 793942

**Business unit**: People and Culture

**Primary position location**: 395 Bourke St, Melbourne, VIC

**Work type**: Permanent Full time

**Region**: VIC- Melbourne CBD

Permanent, Full-Time opportunity based in Melbourne

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

**The role**

You will support the People & Culture (P&C) team, partnering with the business unit leadership team with a key focus on maintaining FTE & finance plans and tactical workforce models/plans.

**Your responsibilities**
- Being accountable for building and maintaining capacity plans and models
- Partnering with People & Culture teams to understand business drivers and identify volume growth/reductions enabling key operational decisions
- Working closely with Business Improvement, Business Optimisation and Commercial Operations team members to understand prioritised initiatives and drive performance outcomes
- Supporting alignment of AOM/Workware data & Workforce volume to support FTE planning
- Playing a key role in delivery of long, medium
- and short-term forecasting outcomes and insights across P&C to ensure the business has a clear understanding of demand & FTE supply to meet demand
- Supporting the build and delivery of operational management platforms into P&C
- Developing and maintaining workforce planning and capacity management models
- Coaching and training of colleagues to uplift their continuous improvement capability
- Coaching to lift capability - run self/peer/external assessments and develop right interventions
- Attending Leadership Team run meeting to talk through last week's Workware performance with insights

**What you will need
- 5-10 years in a Workforce or Operational leadership role ideally within the Financial Services and/or Banking sectors
- Advanced knowledge and experience in Workforce Management Operations & operational disciplines
- Experience as a BA or Consultant
- Advanced data analysis and problem solving skills
- Capacity planning & modelling skills

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers' expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you'll be part of a team that is helping to solve some of society's biggest challenges.

**A diverse and inclusive workplace works better for everyone**
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect, and grow.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Unsolicited CVs from agencies will not be accepted.

**Advertised**: 21 May 2024 6:00 AM AUS Eastern Standard Time

**Closing**: 27 May 2024 11:55 PM AUS Eastern Standard Time

Job ID 793942

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