Assistant Manager

5 months ago

Sydney, Australia THE SEBEL Full time

**Company Description** Who We Are**:
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Conveniently located in the hustle and bustle of Martin Place in Sydney CBD; we are looking for an **Assistant Manager** to join our team at the newly rebranded **The** **Sebel** Sydney Martin Place**.

The hotel is going through an exciting phase of refurbishment and we are looking for a Front Office Assistant Manager to join us. If you are a Front Office Supervisor or Team Leader and want a new environment to work and grow in this would be a great role for you.

**What will you be doing?**
- Assist and oversee the day-to-day operations of the Front Office team
- Supervise and monitor team members with true leadership ability that motivates the entire team.
- Take initiative to ensure all interactions with our guests are positive and productive.
- Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Process and assist with check-in and check-out of guests when needed.
- Respond to and coordinate emergency situations.

**Qualifications** Your Skills and experience include**:

- Relevant experience in the hotel industry.
- Strong working knowledge of Opera/ Opera cloud, Microsoft Outlook and Microsoft Office.
- Guest obsessed focus with the ability to flex in a fast paced and ever changing environment.
- Ability to navigate through change and provide quick thinking solutions should problems arise.
- Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
- Clear and confident communication skills - both written and verbal
- Diploma in Hospitality or Business Management (preferred).
- Hold a valid Responsible Service of Alcohol certificate.

**Additional Information** What’s in it for you**
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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