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Wealth Coach-buderim Qld

4 weeks ago

Buderim, Australia ANZ Banking Group Full time

About the role

We are looking for an intuitive Wealth Coach
An innovative, flexible, and collaborative work environment. Join ANZ - We’ll invest in your career
Work with a team that values collaboration and innovation

**Role Location**: Buderim QLD

**Role Type**: 12 months Fixed Term

The purpose of the role is to provide the Australian Branch Network (ABN) support and training to distribute wealth solutions to ANZ customers. Wealth solutions distributed through the ABN include ANZ Home & Contents Insurance, ANZ Landlord Insurance, ANZ Car Insurance and ANZ Mortgage Protection Insurance.

What will your day look like
- Deliver training and support the ongoing education for the ANZ wealth solutions provided to customers
- Provide expert assistance to our bankers on complex wealth solution enquiries and customer complaints
- Assist in the development of the capability of our bankers to have complaint wealth solution conversations following regulatory guidelines
- Rollout wealth campaigns and initiatives to promote the distribution of wealth solutions to customers
- Work closely with our wealth product partners to provide ongoing feedback to support the continuous improvement of distributions processes, customer experience and product features and functionality

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.

But back to some of the skills
- An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
- A desire to optimise customer journeys and experiences
- Ability to explore customer needs in a data driven way, develop and implement innovative solutions, test the outcomes, and iterate
- Interest in and affinity for Technology
- Ability to contribute to & support execution of growth strategy
- An understanding of commercial levers, customer and growth drivers
- Understand and incorporate learnings from previous iterations to optimise change
- Understanding of Wealth product suite

So, why join us?

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


Job Posting End Date

13/01/2023, 11.59pm, (Melbourne Australia)

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