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IT Support Analyst, Corporate Services

2 months ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Support IT projects and initiatives
- Contribute to an innovative and collaborate team environment
- Collegiate, energetic and professional culture
- Hybrid working from home/office environment
- Fixed-term (12 months) | Full-time
- VPS 2 $56,271 - $72,262 plus superannuation per annum

About the VGSO
The Victorian Government Solicitor's Office (VGSO) vision is to be the Victorian Government's trusted legal partner.
The VGSO provides responsive legal services exclusively for the Victorian Government and public sector. Our place within government ensures we are at the centre of legal change, reform and problem-solving. We operate as a service-driven legal professional practice and strive for excellence in this competitive environment. In all aspects of our operations, we aim to role model and live by our values: Responsiveness, Integrity, Insight, Collaboration and Excellence.About the branch
The Corporate Services branch provides critical strategic and operational support services to ensure the continual success and advancement of the VGSO. Balancing an appreciation of the complexities and nuances of the public sector, along with the requirements of operating in a competitive legal services environment, Corporate Services delivers proactive, effective and efficient services to VGSO's internal and external clients. Functions within Corporate Services include but are not limited to; Finance, Information, Communication and Technology (ICT), People and Culture, Knowledge Management and Business Support and Administration.
About the role
We have an exciting opportunity to join our ICT Team for 12 months as IT Support Analyst who will contribute to the VGSO strategic plan and provide ongoing help desk support to VGSO staff, IT projects and initiatives.
The position also provides high quality website, intranet and portal administration support to VGSO stakeholders and external clients, and adding value to the VGSO's web assets through researching and recommending new technologies and trends focusing on market changes. Key responsibilities of the IT Support Analyst role include:

- Provide timely and professional IT helpdesk support to VGSO staff
- Identify and escalate incidents
- Be part of the team rotational after hours service
- Setting up new user accounts
- Liaise with internal stakeholders regarding web assets and updating as required
- Assist other IT team members to research and resolve IT problems

Skills and experience
The successful applicant will have demonstrated experience in a similar IT support role. You will be experienced in working with a Content Management System (CMS) and have the ability to use initiative to identify systems and processes requiring improvement.
We are looking for an applicant who has excellent communication skills, is committed to service excellence, is a team player and has strong analytical and conceptual skills with an aptitude to problem solve in a busy and dynamic working environment.It will be highly regarded if applicants have prior experience in a legal or professional services environment supporting a practice management solution, such as Elite 3E, although not necessary.

**Benefits**:
VGSO offers an inclusive, collegiate and collaborative work environment where you will be well-supported and mentored to develop your knowledge. You will also be given excellent career opportunities to progress and develop within the organisation.
VGSO embraces flexibility and welcomes a conversation to help you achieve work-life balance. We currently work in a hybrid environment with employees enjoying a balance of working from home and in the office.
How to apply
Applications close at 11:59pm on Monday, 3 July 2023.
Prior to commencement of employment with VGSO you will need to provide evidence of your COVID-19 Vaccination Status as Up-to-date or an Excepted Person. Acceptable evidence includes:

- COVID-19 Digital Certificate or ATAGI Exemption Certificate (Medical Contraindication or a Temporary Medical Exemption) - available via your myGov account, or
- Your immunisation history statement -available via your myGov account

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