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Operations Support Supervisor

4 months ago

Orchard Hills, Australia BGIS Full time

**The Role**

As the **Operations Support Supervisor**you are responsible for the Operations Support team who schedule and dispatch reactive and planned maintenance nationally to out in house trade team. This role will also ensure the quality of the data and records pertaining to assets and maintenance, keeping records updated.

This role is based in **Orchard Hills, NSW.**

Due to the security clearance for this account to be successful, you must be an **Australian Citizen.**
- Responsibility for assisting maintaining and reporting on operations support budget
- Report on key metrics to management team including customers satisfaction and service levels
- Manage the internal operations support, answering calls from operations centre and client service desk
- Programming for prescribed maintenance, service and activities, in line with tendered obligations
- Operate the field services system allocating tasks, updating, closing and running reports
- Reviewing, reporting and assistance with estimated works
- Facilitate planning and programming for prescribed maintenance, service and activities, in line with tendered/contract obligations
- Managing internal and external stakeholders

**Skills and Experience**
- Minimum of 3 years’ experience in Facilities Management, Operations, Contracting or Trade Services Organisation
- Previous experience as a “Super user” with an ERP system, such as Oracle, Maximo, Astea or SAP
- Ability to write and implement processes
- Strong coaching, people management and training skills
- Intermediate Microsoft Office skills including Excel, Word, Teams and Visio
- Systems experience across ERP, CAFM or IMMS platforms

**Culture**

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

**Benefits**

BGIS offers Professional Development opportunities, excellent Company Benefits and an exceptional Employee Recognition Program.

**About BGIS**
BGIS has over 7000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate and technical services. We are focused on delivering innovative service solutions for our clients.
Our organisation manages more than 30,000 facilities, including corporate offices, universities, schools, hospitals and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.