Customer Service Officer

2 weeks ago

North Shore, Australia Zoom Recruitment Full time

$ 67000 Package (includes Super)
- This is a hybrid role with the opportunity to work from home 3 days per week, excluding an initial training period
- Opportunity for growth in a major global company.

Our client is known as one of the world leaders in gases, engineering and healthcare. They develop safe, sustainable and innovative solutions for customers in many specialty sectors, heavy industry and medical environments.

As a **Customer Service Officer, **you will support our client’s customer base across Australia and New Zealand with Pre-Sales, Onboarding and Post-Sales related tasks ensuring the smooth onboarding of new customers and a seamless customer experience for all customers. Typical enquiry types that you will handle are pricing requests, product information enquiries, account creation and maintenance, order placement, delivery ETAs and billing related enquiries.

**Your duties will include**:

- Strong attention to detail and a high degree of accuracy in the creation of accounts and orders is critical to ensure seamless ordering, delivery, billing, and payments on customer accounts.
- You will ensure customer satisfaction of both internal and external customers by building strong relationships with your respective regional Sales team.
- Offer solutions that meets the customer’s needs and that also aligns to our client’s policies and processes.

**To succeed in this role, you will need**:

- Good time management skills with the ability to effectively communicate turnaround times to customers as well as deliver on these timeframes.
- Advanced problem-solving skills, critical thinker with strong communication skills, experience case managing customer enquiries.
- Good attention to detail, high-level accuracy for data entry/capture.
- Knowledge of Microsoft 365, SalesForce and SAP is desirable.
- To complete and pass a Police Check.
- Citizenship or Permanent Residency

**This is a hybrid role with the opportunity to work from home 3 days per week.

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