Internal Account Manager

4 weeks ago

Lidcombe, Australia 'COS Full time

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.

**More about our benefits**
- Flexible hybrid workplace
- Competitive remuneration with excellent bonus scheme
- Generous Reward and Recognition programs
- Access to ongoing training and career development programs
- Access to free Mental Health programs
- Birthday and Anniversary day off
- Convenient location with onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives

**More about what you’ll do**

At COS we think differently. The recent creation of our Solutions sales team has presented the opportunity for a new role which will support our drive in creating solutions that deliver the Best Customer Experience.

The role of Solution Sales Internal Account Manager is appointed as part of the COS Solutions Sales Team to actively support and coordinate sales activity in the Solutions team under the management of the National Sales Manager for Solutions to achieve a high standard of customer service retention & profitable revenue growth. Working across both the Branded Merchandise and Furniture teams as a core element of the sales support focus

The internal coordination of the Branded solutions inbox triaging inbound enquiries and allocation to the correct departments in conjunction with responding to enquiries and quotes of unmanaged customers is an essential component of the role. The internal enquiries relating to either of the specialist functions in Branded Solutions or Furniture Solutions to ensure they are followed up by the appropriate function in a speedy timeframe is the aspiration. Coordination between the shared services, category & logistics teams round out the focus areas for the role.

**More about you**

To be successful in this role, you will have the following:

- A fun, energetic and hardworking approach
- Ability to build and maintain rapport with both internal and external customers
- Strong motivation to deliver an exceptional customer experience
- Willingness to learn and be coached for success
- Previous experience in using CRM’s and sales tools is desirable but not essential
- Ability to work to short deadlines and prioritise
- Strong communication skills with the ability to engage stakeholders at various levels
- Curiosity and hunger to succeed always striving for more

**More about COS**

When you join COS you’ll be working for a growing business servicing many of Australia’s most well recognised companies and government agencies. You’ll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.

You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self Reflective, Family and Service Excellence. At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive. We are passionate about maintaining a business culture that focuses on professionalism with heart.

Through the success of our business COS has been proud to give back over $15 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded.

Founded in Australia 45 years ago, today with over 500 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard

**How to Apply

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