Passenger Reduced Mobility Agent

6 months ago

Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

We have exciting opportunities for Experienced Passenger Reduced Mobility Agent, to deliver high standards and handling of passengers with reduced mobility. You will be required to maintain high level of customer service while assisting passengers who require Meet and Assist escorting. The job entails assisting and transporting passengers that need special assistance to and from their assigned gate or other locations, in a friendly, courteous, and timely manner. You will be part of the passenger's experience in this active role that will keep you on the move.

**What you will be doing**
- Assists and transports passengers requiring wheelchair assistance and/or MAAS (Meet & Assists) to/from assigned gates.
- Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
- Reads appropriate paperwork to identify passengers name, international flight information, date, and special service request details to ensure special needs passengers are assisted and accommodated for on Arrival and/or Departure.
- Work closely with the PRM Shift Coordinators & Passenger Service Supervisors to ensure a smooth process for all passengers requiring special assistance.
- Reads the airport monitors to determine arrival and departure information and arranges gate for incoming passengers who need special assistance.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

**Safety, Security and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security & compliance.

**What we are looking for**
- Efficient computer and typing skills.
- Professional and courteous communication skills, both verbal and written.
- High level attention to detail.
- Excellent organisational skills and the ability to multitask.
- A positive, can-do attitude.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions

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