Marketing Manager

4 weeks ago

Morley, Australia Bank of Queensland Full time

**About the Role**
- Seeking passionate Marketing Manager to join the BOQ team
- Flexible workplace & Collaborative Team - Owner Managed Branch Morely Based
- Part time opportunity working 3 days a week - Ideally Monday, Tuesday & Friday

The Marketing Manager role is a customer obsessed role with a drive for proactive engagement which minimizes customers from switching to our competitors and /or to identify opportunities for better financial outcomes for both existing and new to bank customers.

Working in a close-knit Branch team within a values-based organisation, this gives you the opportunity to voice and share your ideas with the rest of your teammates, while you work autonomously while still being part of an engaged team.

As a Marketing Manager, you will provide outstanding customer service and possess excellent communication skills, you will thrive in a positive working environment, by:

- Fully optimising home loan enquiry opportunities
- Providing appropriate products using a customer needs-based approach, gaining commitment for referral
- Providing a high level of customer services skills when interacting with our internal and external customers
- Inbound and outbound calling to maintain and build customer relationships
- Maintaining agreed productivity benchmarks to support the team to obtain optimal turnaround times
- Ongoing dedication to embracing the conversational framework, retention techniques and business initiatives
- Cross-selling BOQ products with a needs-based approach to meet or exceed annual targets
- Knowledge of internal departments and business processes to effectively problem solve
- Exemplify the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking.

**About you**
We are seeking a highly motivated individual, where you are passionate, and have great communication skills - you really enjoy always providing a high level of customer service. With your passion for sales and retention, combined with your positive upbeat attitude and strong attention to detail, you’re excited about jumping into a new role at BOQ.

You will thrive in this environment, by demonstrating:

- Previous experience in customer focussed environment
- Outstanding customer service skills with a consultative sales approach
- Strong computer literacy and the ability to learn new systems quickly
- Strong understanding of immediate internal and external customers, recognising their frustrations, needs and areas where value can be added
- In-depth understanding of the products, policies and business processes relevant to own team
- Understands how and where to collect the information required to deliver high quality output in the most efficient way
- Quickly solves business and customer problems using past experience, and available data
- Communicates with openness and transparency to ensure clarity and efficiency
- Utilises data and analyses effectively to provide valuable insights

**About Us**
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks

**Our Benefits**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Gym, shopping, technology and travel offers

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01432

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