Area Product Owner

3 months ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Area Product Owner is a newly created opportunity in our Customer Business Unit based at our Perth CBD office. This is a max-term role for an initial 12 month period.

Synergy is mobilising a customer engagement platform program to deliver a single consolidated platform across sales, pricing, marketing, customer service and self-service to help drive better outcomes for customers.

The purpose of the role is to be a key expert in sales, pricing, marketing, customer service and or self-service. You will collaborate with the Product Owner through the product backlog management process to continually optimise value and clarify product backlog items with teams to deliver optimal outcomes for Synergy.

**Key responsibilities of the role include**:

- Collaborate with the Product Owner in the transformation program to perform effective product backlog management including recommending product goals and the creation of product backlog items
- Define criteria and perform acceptance testing of product backlog items to confirm the item meets the acceptance criteria
- Participate in events including planning multi-team / individual team sprints, overall product backlog refinement, multi-team product backlog refinement and team retrospective
- Working collaboratively with project leaders and project support to remove any impediments for the relevant team
- Agree approaches to measuring value realisation with the relevant team and helping execute these approaches, collaboratively, communicating this to the relevant program leader

**What you’ll bring**:

- Tertiary qualifications or certification, ideally bachelor’s degree in Business Management and project related training such as Agile.
- 5+ years’ experience as a SME in an area such as pricing, sales, marketing, self service, customer service.
- Sound knowledge of Agile and Scrum
- Demonstrated success in stakeholder and/or customer engagement roles
- Experience in a commercial environment demonstrating strong business acumen

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Purchased Annual Leave
- Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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