Product Owner, Servicenow

2 months ago

Perth, Australia Curtin University of Technology Full time

Competitive salary package including 17% superannuation
- Full time, continuing (permanent) position
- Work in a supportive and ever-evolving team to advance our digital platforms

**Job Reference: 1264936**

**Digital & Technology Solutions (DTS)**
Embark on an exhilarating journey with us as we celebrate the triumphant completion of our digital transformation Now utilising major platforms - Amazon Web Services (AWS), Microsoft and ServiceNow, we are passionately dedicated to elevating these technologies to maturity. Our mission is to position Curtin University at the forefront, delivering cutting-edge digital experiences for our students and staff.

If you enjoy technology, transformation, continual innovation, and change, we invite you to join our high performing Digital & Technology Solutions team.

**Your new role**
As the **Product Owner, ServiceNow**, you will lead, champion, and take full ownership of the strategic direction of the ServiceNow platform, products, and capabilities. You will be responsible for aligning the platform with the university’s overall strategy, digital roadmap, and governance policies. In this role, you will play a pivotal role in optimizing its features and adapting the tool for effective use across various departments within the university. Your leadership will be integral in driving platform improvements and ensuring seamless integration with university systems. With additional guidance from ServiceNow Impact, you will also be instrumental in advancing the platform's maturity, enhancing its services, and maximizing its value for the university.

**As the Product Owner for ServiceNow, you will also**:

- Collaborate closely with ServiceNow teams to stay informed about new features and the future product roadmap, ensuring strategic planning to leverage these capabilities for the university as they become available.
- Ensure the platform remains scalable (mínimal to no customizations), reliable, and secure, meeting the university’s security standards and framework.
- Continuously monitor platform performance and implement improvements based on data-driven insights.
- Facilitate training and knowledge-sharing sessions to ensure staff and users are well-equipped to maximize platform usage.
- Advocate for user-centric design principles to ensure a seamless and intuitive user experience across the platform.
- Manage technical teams of ServiceNow Developers and Administrators, ensuring smooth execution of product roadmaps.

**We are looking for someone with**:

- Significant Product Ownership experience in the ICT field with a strong focus on ServiceNow.
- ServiceNow training and certifications: SPM, CSM, and ITOM/ITAM **(Essential)**. APM, HR, GRC, FSM (Advantageous).
- Strong knowledge of ITIL, with the ability to assess impacts and correlations with business needs.
- Proven experience leading cross-functional teams, managing product backlogs, and delivering value-driven results.

**Work Requirements**:

- Must have current work rights in Australia.
- Based in Perth, WA or have confirmed plans to relocate. Relocation and sponsorship support is not available.

**Join us**
To apply, please provide your CV and a cover letter to allow us to assess your suitability for this role.

**Applications close: Tuesday 8th October 2024, 11am AWST.**
***
**About us**
We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. Situated on Whadjuk Nyungar Country, our vibrant campus includes an art gallery, gym, childcare and medical centre, and endless food options including a supermarket.

**What we offer**
- **Global Excellence**: Join a globally recognised institution where innovation meets impact. With a strong commitment to staff wellbeing, flexibility, and professional growth, Curtin offers more than just a job—it’s a place where you can thrive and make a difference.
- **Adaptable Work Environment**: While our primary office is located at our Bentley Campus, we understand the importance of flexibility in today's work environment. Hybrid working arrangements are provided in accordance with business needs.
- **Salary Packaging**: Enjoy the perks of a generous superannuation contribution (17%) and customisable salary packaging benefits through Paywise.
- **Competitive Leave Entitlements**:Experience the added value of 17.5% Leave Loading, with the option to be paid out or taken as additional leave. Benefit from Parental Leave (26 weeks for the primary caregiver), Annual Leave (20 days), Personal Leave (14 days), Curtin University Leave (2 days), Study Leave, and Community Service Leave. Plus, access to Long Service Leave after 7 years of continuous service (65 days/13-week entitlement for full-time staff).
- **Career and Development Opportunities*

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