Airport Operations Manager

2 weeks ago

Sydney, Australia Cathay Pacific Full time

ASD - Airport Services Delivery
- Sydney, Australia
- Cathay Pacific
- Application Deadline
08 Feb 2024

Company Description

As one of the world’s top 10 airlines, Cathay Pacific offers a premium flying experience for our passengers.

Role Introduction

The Airport Operations Manager is responsible for effectively managing overall airport operations to guarantee that they run smoothly and efficiently whilst complying with all safety, security and quality standards. We want to ensure our airport service experience consistently makes a positive difference to our passengers.

Key Responsibilities
- Lead the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact
- Lead, support and encourage team to achieve port targets and objectives relating to safety, employee engagement, customer satisfaction, OTP and financial deliverables.
- Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork.
- Supervise and mentor direct reports, encouraging effective collaboration.
- Develop employees with high potential and identify learning opportunities to ensure appropriate training and development programmes are in place to suit both self-handled and 3rd party ports as appropriate.
- Proactively prevent and manage flight disruptions and irregularities
- Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
- Promoting and developing a culture of zero tolerance on safety and security incidents
- Partner with local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
- Act as the Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)
- Continuously drive improvement in operational performance, effectiveness and productivity
- Maintain ongoing dialogue in relation to employee goals and performance
- Manage and oversee suppliers to achieve operational excellence
- Monitor and conduct regular performance review meetings with suppliers
- Manage supplier’s access to and use of company systems to ensure compliance with Cathay Pacific standards and operating procedures
- Make cost-conscious decisions and promote revenue generation
- Liaison with the Regional Business Resilience Coordinator to develop organisational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
- Actively engage and manage external airport relationships in the best interests of the Company - authorities, suppliers and service providers, Oneworld partners, and other airlines

**Requirements**:

- A diploma qualification in a related discipline is a minimum educational standard
- Bachelors and/or Master’s degree in operations management, business administration, airport planning and management or airport operations is desirable
- Excellent command of written and spoken English is mandatory with any additional language being an advantage.
- A minimum of 10 years’ solid Customer Service leadership and operational experience with an airline.
- Command of the different management processes and their importance as they vary from normal operations to disruption or emergency situations
- Superior independent working capabilities coupled with strong decision-making skills
- Effective use of negotiation skills
- Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs
- Ability to interpret and implement global policy to ensure local compliance
- Ability to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverse
- High personal presentation as the job-holder is expected to represent the Company at external/internal meetings
- Proven track record of supplier management in-line with Company policy to involve contract renewal, negotiation, agreeing terms of business, and senior management endorsement
- Strong computer literacy including Word, Excel and PowerPoint

**Benefits**:
**Why work for Cathay Pacific?**
- Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines
- Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire
- Enjoy Health benefits with company subsidised private health insurance premiums
- Fly high with career development opportunities to diversify your skills and experience

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