Strategy & Operations Manager - Airports & Travel

6 months ago

Sydney, Australia Uber Full time

**At ANZ Mobility, we #GoGetIt, you'll get to work on challenging problems that require deep strategic thinking to deliver for our customers and make magic in the Uber marketplace. Your work will impact customers here and globally. It could involve building a strategy for targeting high value customers, building a more sustainable future for mobility, to discovering the best way to increase rider engagement through our membership program. This isn't about cutting and pasting from a playbook, it's about writing the playbook.**

**About the Team**

The Airports & Travel team is responsible for growing Uber as the transport mode of choice for travelers in Australia and New Zealand in Uber's mobility business. The goal is to deliver customers a seamless travel experience, aiming to boost airport trip growth, and being reliable when customers need it most. The Strategy & Operations Manager - Travel role is a unique opportunity to grow Uber's business with a focus on Uber's how people travel from A to B. This role calls for a combination of customer centricity, creative problem solving, analytical skills and go to market hustle. You should be as comfortable at data analysis as you are at project/stakeholder management.

**The Impact You'll Have**
- Contribute to the development of our customer strategy, new products and services
- Develop the experimentation and go to market plan for new launches/ roll-outs, promotional campaigns or continuous improvement of our product offerings - this includes being responsible or multiple products, new launches and ownership of continued growth.
- Work with cross-functional partners and global teams to project manage the execution of ANZ business priorities
- Provide thorough analysis of products, features, customer groups etc. to inform BaU decision-making and synthesise insights from analysis into clear, actionable recommendations
- Monitor business metrics on ongoing basis to identify opportunities or trouble-shoot issues

**The Experience You'll Bring**
- Bachelor's degree in Economics, Finance, Statistics, Engineering, Law, Product Management, or similar field
- 2-3 years experience in Strategy Consulting or other professional services with a proven track record in using data to drive business decisions
- Demonstrated ability to organise, plan and prioritise assignments within multiple projects
- Experience dealing with complex data sets, deriving insights, checking against what you see in the real-world and synthesising recommendations
- Distinctive problem-solving - ability to break down ambiguous problems, put structure and use data-driven insights to solve them
- Excellent communication skills (verbal and written) with the ability to translate data into actionable insights

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