Applications Support Lead

3 weeks ago

North Sydney, Australia Pacific National Full time

**Applications Support Lead**
- ** Be the lead to support massive asset portfolio for rail leader**:

- ** Work closely with Asset management stakeholders to support mission critical systems**:

- ** Innovate within a progressive environment with cutting edge, next generation technology**:

- **North Sydney based, permanent role**

**_Pacific National is committed to diversity in our workforce and encourages women and First Nations people to apply._**

**About the role**

Reporting to the Applications Support Manager, you will provide hands on technical expertise to develop and resolve complex development and support issues; ensuring that designs align to best practice and are in keeping with strategic priorities and direction. The role will be involved in all aspects of solution delivery from requirements analysis, design, development, testing through to BAU support. You will also be responsible for the management of the team, the development pipeline and managing the external Support Partner.

Other key responsibilities include:

- Perform hands on development and work with the team to perform code reviews
- Document business requirements and user stories, generating and maintaining technical support documentation to highest available standard
- Engage with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and BAU development tasks
- Act as the business relationship manager to key Asset Management stakeholders to ensure team priorities are aligned with business objectives
- Facilitate monthly governance with Asset Team
- Monitor and manage Service Now tickets to ensure SLA’s are met
- Management of the project and enhancement/development pipeline in terms of timelines and resourcing
- Manage support partners to ensure project and BAU related incidents and problems are resolved in a timely and professional manner

**About you**

With significant experience supporting, developing and upgrading IBM Maximo for a large business with mission critical systems, you will be accustomed to complex and time sensitive integrations with external systems. You will have been a Team Lead previously and will have the ability to document and share knowledge to cross skill and distribute workload. Ideally, you will have significant consulting experience to assist you with balancing project and BAU priorities.

You will also possess the following skills, experience, and attributes:

- Highly experienced people manager
- Relevant support and development experience working with condition monitoring systems
- Exposure to integration technologies such as Oracle SOA, and a strong understanding of the CI/CD principles and experience working with tools such as Azure DevOps etc
- Experience in transport, logistics, engineering, or utilities industries
- Solid understanding of the IBM Maximo product suite, integration capabilities, and messaging systems
- Highly developed skills and knowledge with solution design & development using development languages, Java /JavaScript / XML / SQL etc.; JSON, REST and data-based APIs
- Very proficient with SQL, PLSQL & T-SQL queries and database management
- Strong communication and interpersonal skills, with an ability to communicate effectively and professionally with the internal IT team, vendors, partners, and customers.

**The benefits**

We value diversity, inclusion, collaboration and the contribution of each of our employees. Working for us will enable you to take ownership of your career and gain access to the following benefits:

- Opportunities for growth and career development
- Access to mentoring programs
- Opportunities to join our I&D employee committees
- Recognise, celebrate and achieve via our Achievers program
- Flexible working arrangements
- 12 weeks paid parental leave for primary carer at full pay following 12 months of service
- Opportunity to purchase additional annual leave
- Provision of Salary Continuance Insurance
- Novated leasing and discounts on selected health insurance funds, travel, gyms, retail brands, vehicles and more
- We are proud to be a WORK180 Endorsed Employer for women

**About us**

Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.

Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia’s recognised leader for safe, innovative and sustainable rail freight solutions.

We are seeking applicants who share our values: Make it simple, Share more, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with, and play an important

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