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Business Applications Lead
3 months ago
Pro-Invest Group is a global asset management and investment firm specializing in real estate, with a track record of delivering new-build hotels and repositioning existing hotels across Australia and New Zealand.
We are trusted partners to some of the world's most recognized hotel brands, including Holiday Inn Express, voco, Sebel, Indigo, and Kempton.
Position Overview:
The Business Application Lead/Manager will be responsible for operational support and the roll-out of hotel application specialists and strategic partners, overseeing the effective management of business applications, operations, and projects.
Key Responsibilities:
Operational support of hotel application specialists and strategic partners.
Leading all Property Management System (PMS) migrations by engaging stakeholders and building on key requirements.
Supporting projects in end-to-end delivery of in-use applications.
Maintaining and leading system configuration standards for hotel systems.
Responding to escalations from the business and liaising with the Director of Digital, Data & Technology.
Ensuring cross-training of all applications for System Champions.
Managing periodic upgrades of core business applications.
Providing helpdesk service for software queries within guidelines and SLAs.
Monitoring interfaces between systems for accuracy and frequency.
Deploying systems effectively to maximize benefits using best practices.
Experience, Knowledge and Skills
Relevant degree and leadership experience in a small team.
Minimum seven years of practical experience in hotel operations and/or IT, preferably within hospitality.
Extensive data management and application support experience.
Previous experience installing/leading implementation of PMS and/or POS solutions is essential.
Experience leading an Applications Support team or similar.
Experience with one or more systems: Net Suite, Share Point Online, M365, Oracle Cloud, Service Now, or Jira.
Demonstrated experience managing cloud-based (Saa S) business systems.
Business Analysis and/or project management experience.
Expertise in information systems, integrations, and passion for technology innovation.
Proficiency in translating business requirements into technical specifications.
Effective verbal and written communication skills.
Pro-Invest Group is an equal opportunity employer committed to diversity in the workplace.
We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability status.
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