Customer Service Officer

2 weeks ago

Marion, Australia Junction Australia Full time

**Job No**: JA729

**Location**: Marion

Customer Service Officer-Housing Services

Full-time position (1.0 FTE) at Goolwa

(Fixed term contract until 02 August 2024)

SCHaDS Award - Level 2

**About Us**:
We are a growing and innovative social enterprise supporting around 10,000 South Australians each year through housing and community services. Together, we are committed to effecting long-term positive change for those we work with and the communities we work in.

Together, we are improving lives and building strong, resilient, and connected communities.

Meet some of our amazing staff here

**The Opportunity**:
The Customer Service Officer is responsible for delivering high calibre reception and administrative services to our Housing Services Team and Junction staff. Your flexibility in prioritising tasks will be valued along with your excellent time management and communication skills. Key to your success will be your ability to build rapport and create a positive first impression for all tenants, staff and visitors to Junction offices.

**What a day in your new role looks like**:
Maintaining an active presence at the reception desk and responding promptly and appropriately to tenants and clients
Taking accurate messages and forwarding them to the appropriate person in a timely manner
Taking of tenant rent and water payments and daily reconciliation of these payments
Balancing petty cash on a weekly basis
Reconciling and banking cheques
Facilitating the bookings and coordination of meeting rooms, car booking and services, as required
Preparing the incoming/outgoing mail and ordering stationery and office supplies

This is an outstanding opportunity to join a passionate, highly motivated team focused on delivering service excellence and making a difference to both clients and our community.

**About You**:
**We are seeking a highly passionate individual who**:
Has demonstrated experience in providing reception and/or administrative support in a medium size organisation
Holds an intermediate level of computer literacy using the Microsoft Office Suite and has experience using tenancy management software
Has demonstrated experience in record keeping, ideally to meet regulatory compliance
Has high-level communication and interpersonal skills that allow you to deliver service excellence

**What We Offer**:
Values-driven culture
Generous salary sacrifice benefits
Great professional development opportunities
A You are Amazing Day - an extra day of leave to spend however you want
A supportive, flexible work environment with paid parental leave and a strong focus on staff wellbeing
Access to wholesale prices on selected products at Harvey Norman

**You Will Need To**:
Hold or be willing to obtain a General Probity Employment Screening
Hold or be willing to obtain a current Safe Environments Certificate
Undergo pre-employment testing as part of the recruitment process

**How To Apply**:
**Applications Close**: COB, Thursday, 8 February 2024.

The Position Description is available by clicking here or for further confidential inquiries please contact Julie Clunie, Team Leader Allocations on 0438 021 294

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