Group Manager Shared Services

3 weeks ago

Sydney, Australia Allianz Australia Full time

Fully utilise your expertise
- Leading global insurance organisation

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

It is an exciting time to join Allianz as we transform our business and focus on simplification, innovation and placing our customers at the heart of everything we do.

**About the Role**:
Reporting to the Chief Customer & Operations Officer (CCOO), you will lead the Shared Services team to develop and implement strategies for the delivery of shared services across Customer and Operations. This will include the tracking and monitoring of Business Performance and Customer metrics across our General Insurance claims function, managing the Divisional budget process, and engagement throughout the Enterprise on Projects and matters impacting the Division. In this critical role you will ensure that all business plans, strategies, and processes align with and consistently support the on-going development, profitability and success of Allianz, including shaping and leveraging global initiatives/best practice.

**Other key aspects of the role**:

- Lead the identification, and monitoring of operational improvement opportunities in both customer and partner experience as these relate to the Shared Services unit.
- Provide support to the CCOO on all matters impacting the Division including Board, Regulatory, Governance and Group requirements.
- Engagement with key stakeholders to drive improvements in efficiency, effectiveness, customer and risk outcomes.
- Ensure the delivery of business reporting and analytics to enable effective and timely decision making and ensure end to end visibility of the claim journey.
- Nurture internal and external stakeholder and business partnerships through proactive, collaborative and effective communication and sharing of management information.

**Important to your success**:

- Extensive experience leading a finance, support and/or analytics function in a medium to large organisation.
- Advanced financial acumen including budgeting, and financial analysis.
- Common sense and the ability to “join the dots”.
- Written and verbal communication skills to communicate at all levels of the organisation.
- Comprehensive knowledge of the general insurance industry and/or related functions would be an advantage but not essential.

**What's on offer?**

As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community.

Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact

Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities

Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

LI-AllianzAU

**Job Level**:
Management

**Location**:

- Sydney, NSW, AU, 2000**Available until**:
25/01/2023

**Area of Expertise**:
Operations

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
20635

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