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Dispatch Coordinator

4 months ago

Melbourne, Australia bp Full time

Location
- AU: Melbourne - GBS
- Travel required
- No travel is expected with this role
- Job category
- Business Support
- Relocation available
- This role is not eligible for relocation
- Job type
- Professionals
- Job code
- RQ067169
- Experience level
- Entry

Job summary

**Entity**:
Finance
**Job Family Group**:
Business Support Group
**Job Summary:
We are now seeking a **Dispatch Coordinator** to proactively manage bulk scheduling activities, non-delivered product and stock returns, courier & regional transport requests in conjunction with 3rd party carriers and warehouses.

The successful applicant will be responsible for inbound and outbound Customer interactions, managing & maintaining relationships with all key stakeholders and ensuring all required paperwork and administration duties are completed in a timely & compliant manner.

**About the Role**:

- Liaise with sales, warehouse, transport providers to resolve urgent or critical customer requirements
- Arrange stock returns for non delivered product and monitor customer initiated stock returns ensuring KPI’s are met
- Proactively manage returns, redirects and NOR for bulk products
- Provide a high level of customer service
- Report any HSSE, Security ,Environmental or Quality incidents as per current policy and procedures
- Manage bulk orders to maximise cost effective carrier rates
- Provide lubricant customers & Sales quality outbound calls and action incoming calls providing a high level of efficient and proactive customer service

**About You**:

- A Customer Service background
- A Strong attention to detail
- Effective Time Management Skills
- Intermediate Excel knowledge
- An Agile Mindset and proven Continuous Improvement achievements

**The benefits**:
bp offers a vibrant, collaborative work culture and a company that closely follows its values ‘Who we are’. We are dedicated to developing your career and reward our people with a competitive package coupled with benefits that reflect these values.
- Generous salary package including annual bonus program & fuel discounts
- Excellent work-life balance & flexible working arrangements
- Collaborative environment that celebrates achievements, diversity and culture
- Ongoing career opportunities in a global organisation
- Career development and mentoring programs
- Collaborative team with a safety-first approach

**Travel Requirement**

No travel is expected with this role
**Relocation Assistance**:
This role is not eligible for relocation
**Remote Type**:
This position is a hybrid of office/remote working
**Skills**:
**Legal Disclaimer**:
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.