Digital Support Agent

3 weeks ago

Sydney, Australia D4C Full time

Who are we?
Sydney Water has partnered with Delivering 4 Customers (D4C), a consortium comprising of Service stream Maintenance, Service stream utilities to deliver; design, construct, maintenance and facilities management services as part of the Partnering 4 Success(P4S) program in Sydney Water's Southern Region of Sydney.
What we are passionate about
D4C is a fast-growing organisation with a large pipeline of work, and we are seeking motivated, talented, and driven individuals to join our team. The D4C consortium comprises of industry leading organisations who have a shared purpose and who care deeply about what we do, and how it impacts the community as well as our people.
Collectively, we are committed to "Delivering Differently", asking if there's a better way to do things and building and promoting a diverse, inclusive, and flexible workforce.
What are we looking for?
D4C is seeking a talented Digital Support Agent with a range of skills to join our team.
We are looking for a team member who is going to support the technical infrastructure, day-to-day end-user IT support and maintenance and administration of IT Systems for D4C in a professional and competent manner such that it can provide a high level of service to the business.

**Responsibilities**:

- Actively work on the internal Helpdesk, triaging and documenting incidents and requests in JIRA Service Desk.
- Administer and maintain Active Directory and O365 records.
- Communicate technical issues to stakeholders in an easy-to-understand manner, both in writing and verbally.
- Handle onboarding, offboarding, and notice of transfer for users in Okta.
- Maintain up-to-date knowledge of equipment, systems, and programming techniques appropriate to the organization.
- Image devices for both Apple and Windows platforms and provide hardware and software support for Windows and Apple systems.

**Requirements**:

- Ability to troubleshoot common hardware and software issues such as printer problems, network connectivity issues, and software installations.
- Familiarity with Active Directory for user management and authentication.
- Knowledge of Windows operating systems and experience with Intune for device management.
- Understanding of Apple macOS environments and proficiency with JAMF for macOS device management.
- Ability to perform hardware break-fix tasks, including diagnosing and resolving hardware-related issues with desktops, laptops, printers, and other peripheral.

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