Customer Service Representative

7 months ago

Sydney, Australia Liquid Learning Full time

Fun, vibrant and collaborative team
- A strong focus on professional development
- Potential sponsorship opportunities for WHV holders

We empower the leaders of today and create the leaders of tomorrow through world class development conferences and training. Our events are designed to inspire and empower, deliver premium skills training and create opportunities for professionals, technical specialists and leaders to build powerful connections that will elevate their careers.

We are seeking an experienced, vibrant and outgoing Customer Service Representative for our Client Success Team based in the heart of Sydney’s CBD. If you love providing 5 star customer service, then this role is for you

**The role**:

- Responsible for all customer service enquiries and delegate administration
- Delivering exceptional customer service pre, during and post event
- Being a point of escalation for customer complaints and offering tailored solutions
- Understanding customer needs and requirements
- Assisting the Finance team with accounts payable

**About you**:

- Experience working in client success or customer service is preferred
- You are detail oriented and a strong communicator that works well both individually and in a team
- You are determined and motivated, and thrive in a dynamic, fast-paced environment
- You want to be a part of something bigger and care about what you do
- A good attitude and an eagerness to learn and develop your skills

**What’s on offer**:

- Thorough on-the-job training to set you up for success
- Access to world class training for your own professional development
- Regular 1:1s, mentoring and a personalised professional development plan
- Hybrid working environment and flexible hours
- A vibrant, fun and friendly team to collaborate with
- Central CBD office with a ping pong table and breakfast, fruit, yoghurt, and coffee all provided
- Monthly social catch-ups, celebrations of hard work, and a collaborative and supportive team
- An office dog called Pepper

We live and breathe our values and care about empowering our customers and our own people to be better both personally and professionally.
- **We work (and play) hard.**:

- **We give a sh*t**:

- **We learn.**:

- **We innovate.**:

- **We are friends, family, whānau.**

Liquid Learning is an equal opportunity employer who celebrates and welcomes diversity and is committed to creating an inclusive environment. There is always more that we can be doing to encourage this and we believe that in order for us to create events and workshops that represent the diverse workforce, we should have a team where everyone is able to be authentically and unapologetically themselves.

**If this sounds like you, we would love to hear from you

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