Office Manager

3 weeks ago

Melbourne, Australia H & R Block Australia Full time

Location: Melbourne 5

**JOB OVERVIEW**:
We have an opportunity for the position of Office Manager in the following offices in the Melbourne 5 District:
**Knox Westfield pop up office** - Tax Season only. Expecting 500 returns
**Kew East** - Year round, limited hours and currently processing approx. 2500 returns
**Chirnside Park** - Year round, limited hours and currently processing approx. 1000 returns
**Ringwood**:

- Year round, limited hours and currently processing approx. 1500

**KEY REQUIREMENTS**:
As an office manager you will be:

- Required to be available for a minimum 38 hours per week during peak tax season.
- An experienced tax consultant, gained over a minimum amount of tax seasons.
- Professionally presented.
- Articulate and customer focused.
- A strong communicator setting a clear direction on office goals and team performance.

The office manager must:

- Have a high level of computer literacy, interpersonal skills and proven quality tax preparation skills.
- Demonstrate the ability to develop others.
- Have attended and continue attending H&R Block’s Tax Training plus all other training requirements.

**KEY RESPONSIBILITIES**:

- Drive growth in the number of tax returns, volume, contribution margin and labor productivity, in line with the office plan.
- Provide coaching and mentoring to all Associates within their office, to ensure we truly understand our clients’ needs and deliver the right solution.
- Develop a repeat and referral culture by providing a professional service, at all stages of the sales process.
- Promote ‘Specialised Advisory Services’ to add value to the client experience.
- Drive team motivation through effective communication and sales hustle.
- Execute Marketing plans including, National programs, and Local Area Marketing and community engagement activities.
- Ensure that the office and team members are always presented at the highest standard

**KEY PERFORMANCE MEASURES**:

- Tax returns, volume, contribution margin in line with the office plan.
- Net Promoter Score (NPS) target as defined.
- Compliance with the ‘office review action’ plan.
- Number of referrals to Special Advisory Services

Applications close on the 30th of April

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