Consultant, Customer Strategy

6 months ago

Sydney, Australia Capgemini Full time

**At Capgemini Group, we are proud of our purpose “Unleashing human energy through technology for an inclusive and sustainable future”. Our success is measured through our value creation, and our overall positive impact.**

**Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in advising and supporting enterprises in significant transformation, from strategy to execution and with an unstinting focus on value creation. With the new digital economy creating significant disruptions and opportunities, our global team of over 10,000 talented individuals works with leading companies to design and create advanced real-world digital solutions and future business models, solving their most complex business and technology challenges.**

**The focus of your role**

**Our **Customer Strategy & Transformation practice **helps clients, across various industries, generate growth by becoming a customer focused, data-driven organisation. We focus on supporting our clients across all areas of service, sales, and marketing transformation. We work across the full spectrum of strategy, operating model design, solution development and technology implementation.**

**As a **consultant **and a crucial member of our multidisciplinary team, you will**:

- **Engage directly with organisational leaders on their customer / digital challenges; helping clients rethink the impact of digital on their business and accelerate their transformation efforts.**:

- **Define the ‘case for change' by framing a client's issues, conducting assessments to identify vulnerabilities, challenges, and opportunities.**:

- **Employ quantitative analysis to help our clients identify priority segments, assess customer journeys, define value propositions and articulate the recommendations in a clear and compelling manor.**:

- **Lead the development of financial business cases for investment; including strategic shaping, top downsizing of benefits, prioritisation and decision making based on evaluation metrics.**:

- **Define how to deliver on the transformation using agile/scaled agile and product management practices.**:

- **Assess the ways digital and technology innovation impacts business models and harness them to create new routes to growth, for example, the impact of Generative AI.**:

- **Build and maintain relationships with key client stakeholders to deliver impactful and meaningful change.**:

- **Collaborating with Capgemini Invent leadership on new go-to-market propositions and business development initiatives to support the ongoing growth and development of our business.**

**About you**
- **Strategy and/or Management Consulting experience, ideally within a global major consulting firm.**:

- **Prior experience of large-scale customer or digital transformation programs.**:

- **Strong problem-solving skills to address complexity of client challenges as well as analytical rigor and proven ability to synthesise data and formulate conclusions / recommendations.**:

- **Familiarity with customer centred design and innovation activities including customer research, journey mapping, lean business model, proposition design, service blueprints and prototyping.**:

- **Skilled at building senior relationships and delivering high impact work for your clients.**:

- **Excellent written, verbal, numerical, and presentation skills.**:

- **Collaborative and enjoy working in cross-functional teams, including designers and technologists. Most importantly, you act with integrity and show care for the people you work with.**

**Let's talk about what's in it for you**

**Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects, and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.**

**As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways**:
**Diversity and **Inclusion**:
**Digital inclusion**:

- at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.**

**Environmental Sustainability**:

- Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. As well as focusing on helping our clients transform towards more sustainable business models, Capgemini recently announced its commitment to becoming a netzero business by 2030 **.**

**Come join us, bring your whole self to work, create new possibilities for you,

  • Associate Consultant

    6 months ago

    Sydney, Australia OC&C Strategy Consultants Full time

    If you are an ambitious undergraduate or a professional up to three years of university, we would like you to explore our Associate Consultant (AC) - Strategy role based in our Sydney Office. We will make you an Associate Consultant and assign you to a project team right away. It will be small - way smaller than the industry average so you’ll have to pull...

  • Strategy Consultant

    6 months ago

    Sydney, Australia Oaktree Talent Full time

    This is a fantastic opportunity to join a boutique consulting firm and become part of its exciting and growing business. Would like to join this Sydney based team? Building a team of ex top tier consultants, this is an opportunity to work closely with c-suite executives and take ownership of projects. **Responsibilities**: - Management of a stream of...

  • Digital Strategy Consultant

    3 months ago

    Sydney, Australia Squiz Full time

    We are currently looking to add a Digital Strategy Consultant to our Customer Consultancy team, to help customers achieve their business and digital objectives by leveraging modern software capabilities and digital best practices. This role requires a combination of creative, strategic and analytical skills to facilitate stakeholder engagement workshops and...

  • Strategy Consultant

    6 months ago

    Sydney, Australia CSIRO Full time

    **Acknowledgement of Country**: CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation **Child Safety**: CSIRO is committed to the...

  • Strategy Manager

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Clerk Grade: DCS Clerk Grade 11/12 (The package includes a base salary starting at $145,378 - $168,130 plus employer’s contribution to superannuation and annual leave loading)** **Employment Type: Temp Maternity cover for 11 months till 20th Oct 2025, full-time opportunity** **Sydney based, Hybrid work culture** **About you**: - In depth knowledge in...

  • Digital Strategy Consultant

    4 weeks ago

    Sydney, Australia Squiz Full time

    We are currently looking to add a Digital Strategy Consultant to our Customer Consultancy team, to help customers achieve their business and digital objectives by leveraging modern software capabilities and digital best practices. This role requires a combination of creative, strategic and analytical skills to facilitate stakeholder engagement workshops and...

  • Digital Strategy Consultant

    3 months ago

    Sydney, Australia Squiz Full time

    We are currently looking to add a Digital Strategy Consultant to our Customer Consultancy team, to help customers achieve their business and digital objectives by leveraging modern software capabilities and digital best practices. This role requires a combination of creative, strategic and analytical skills to facilitate stakeholder engagement workshops and...

  • Digital Strategy Consultant

    3 months ago

    Sydney, Australia Squiz Full time

    We are currently looking to add a **Digital Strategy Consultant **to our Customer Consultancy team, to help customers achieve their business and digital objectives by leveraging modern software capabilities and digital best practices. This role requires a combination of creative, strategic and analytical skills to facilitate stakeholder engagement workshops...

  • Commercial Strategy Consultant

    2 months ago

    Sydney, Australia Veeva Systems Full time

    **Team**: Business Consulting **City**: Sydney **Country**: Australia - Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential...

  • Commercial Strategy Consultant

    4 days ago

    Sydney, Australia Veeva Systems Full time

    **Team**: Business Consulting **City**: Sydney **Country**: Australia - Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential...

  • Consultant - Group Strategy

    6 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Consultant - Group Strategy - Permanent, full-time role - hybrid working - Sydney Based - Incredible opportunity to join Westpac's Group Strategy team **How will I help?** As a Consultant in Westpac's Group Strategy team you will play a key role in driving strategic recommendations that align with the Company's ambition and customer focused outcomes. The...

  • Principal Advisor

    3 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Principal Advisor - Strategy and Representation** **NSW Small Business Commission** **Grade**: Clerk Grade 11/12 **Salary range**: $134,411 - $155,445 + superannuation and leave loading **Duration**: Ongoing Employment Opportunity **Location**: Parramatta, 4 Parramatta Square (12 Darcy Street) **About the Opportunity** Opportunity to support the NSW...

  • Senior IT Strategy Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job Opportunity: Senior IT Strategy ConsultantWe are looking for a highly skilled Senior IT Strategy Consultant to join our client, a leading NSW council in a 3-month contract.The Opportunity:Map and analyze existing council applications (e.g., TechOne, pathway cm) to identify opportunities for improvement.Define all business needs and requirements to...

  • Principal Consultant

    7 months ago

    Sydney, Australia NRI Australia Full time

    About the role - Partner with the Consulting Sales and Capability Consulting teams to identify, support and lead sales opportunities around the Strategy & Advisory space and market demands. - Maintain and manage account plans for associated clients and provide insight for sales enablement - Promote capability/area of expertise into clients and create sales...

  • Management Consultant

    4 months ago

    Sydney, Australia BC Strategy Pty Ltd Full time

    Achieve greater efficiency and solve organisational problems for the clients of BC Strategy and assist in the improvement of operational systems, methods and operational procedures. The role of Management Consultant supports the delivery of BC Strategy’s projects with both external and internal stakeholders and clients. This position specifically includes...

  • Consultant - Group Strategy

    6 months ago

    Sydney, Australia Westpac Group Full time

    Permanent, full-time role - hybrid working - Sydney Based Incredible opportunity to join Westpac’s Group Strategy team **How will I help?** As a Consultant in Westpac’s Group Strategy team you will play a key role in driving strategic recommendations that align with the Company’s ambition and customer focused outcomes. The Consultant will specialise...

  • Associate Strategy Consultant

    6 months ago

    Sydney, Australia Aon Corporation Full time

    Posting Description: - Become a pivotal member of a growing & highly regarded professional team - Aon will provide you a meaningful, and exciting career - Great opportunity to join a global market leader **Associate Consultant, Strategy & Technology Group (STG)** We are seeking 2 passionate Associate Consultants to join our Aon Strategy and Technology...

  • Consultant, Strategy

    7 months ago

    Sydney, Australia Teneo Full time

    **Consultant, Strategy and Communications - Australia** Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future. Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help...

  • Learning Strategy Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    We are seeking an experienced Learning Strategy Consultant to join our team in Sydney, Brisbane, or Melbourne.About the Role:This is a unique 12-month fixed-term opportunity for an experienced professional to build the learning strategy incorporating modern adult learning techniques.The role will support the People Home Tribe, an Enterprise-wide strategic...

  • Chief Strategy Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Aon Full time

    Aon: Strategy Manager Role in SydneyWe are seeking an experienced strategy professional to join our Aon Strategy and Technology Group (STG) based in Sydney.The successful candidate will have a proven track record of delivering high-quality consulting projects, with a strong understanding of the insurance industry and its challenges.As a key member of our...