Application Support Analyst

2 weeks ago

Brisbane, Australia Caterpillar Full time

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you’re joining a global team that cares deeply about the work we do and about each other. We are makers, problem solvers, and future world builders creating stronger, more sustainable communities. We don’t just talk about progress and innovation - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**JOB DESCRIPTION**:
**About Us**
We are a large international company working on cutting-edge software in the mining sector. Based in Brisbane & Perth, this exciting position offers exposure to the mining sector within a friendly and dynamic team. We provide opportunities to grow your skill set and knowledge around all aspects of mining and the MineStar software suite. Our local team collaborates globally with other support analysts, product groups, dealers, and customers, playing a critical role in building a better world.

**About You**

As a self-starter, you take pride in seeing a solution through to completion and balancing work between home and office. You value the quality of your work and enjoy collaborating with the wider team and customers to create the best solutions possible.

You will learn a unique skill set that spans the standard IT world (desktop, servers, database, network, and more) with Caterpillar’s Mining Technology solutions and our technology partners. Your unique experiences will enhance our global support community, improving our processes while expanding your global awareness. You enjoy occasional trips to site and take satisfaction in seeing a solution achieve its objective for our customers.

Learn more about the products you will have the opportunity to work with at Cat® MineStar Solutions.

**Job Duties include**:

- Provide world-class customer service for MineStar hardware and software.
- Build strong relationships with customers and dealers in your region.
- Provide rotational hotline coverage for MineStar Products.
- Restore site services, resolve issues, and escalate to advanced support when needed.

**Basic Qualifications**:

- Technical Diploma or Certificates required
- Windows technical knowledge
- Process-driven with an analytical mindset
- Customer support experience such as in a call center or helpdesk environment
- Ability to learn complex software and hardware interactions
- Mining industry experience
- Moderate level of knowledge in information technologies
- Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals
- Mechanical or electrical engineering experience

**Additional Information**:

- The location for this position is Brisbane, QLD or Perth, WA.
- Domestic relocation assistance is not available.
- This position may require 10% travel and support work at open pit and underground mine sites.
- The global support team is responsible for 24/7/365 coverage, which will require weekend coverage on rotation.
- Sponsorship is not available.
- Hybrid working environment - 3 days in the office / 2 days working from home

**Posting Dates**:
November 13, 2024 - November 27, 2024
Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.

  • Application Support Analyst

    1 month ago

    Brisbane, Australia Bank of Queensland Full time

    About the Role BOQ Group are looking for enthuastic Application Support Analyst to provide support to our Retail and Business bank tech teams. As an Application Support Analyst, you will be providing second level application support across core business and customer systems for our new Digital Banking platforms. This is a hands on role providing a...

  • Application Support Analyst

    6 months ago

    Brisbane, Australia Covetrus Full time

    The Role We are a global animal health technology and services company dedicated to advancing the world of veterinary medicine. We have a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients. We’re bringing together products, services, and technology into a single platform that...

  • Application Support Analyst

    6 months ago

    Brisbane, Australia Covetrus Full time

    The Role We are a global animal health technology and services company dedicated to advancing the world of veterinary medicine. We have a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients. We’re bringing together products, services, and technology into a single platform that...

  • Application Support Analyst

    6 months ago

    Brisbane, Australia Gallagher Full time

    About Us: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential,...

  • Application Support Analyst

    1 month ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** BOQ Group are looking for enthuastic Application Support Analyst to provide support to our Retail and Business bank tech teams. **Key Accountabilities** - Proven track record which demonstrates the ability to meet or exceed, KPIs and SLAs. - High attention to detail with strong problem-solving skills - Must be a team player who can work...

  • Application Support Specialist

    1 month ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleAt Bank of Queensland, we're seeking a skilled Application Support Analyst to join our team. As an Application Support Analyst, you'll provide second-level application support across core business and customer systems for our new Digital Banking platforms.This is a hands-on role that combines project and application support responsibilities....

  • Application Support Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    Job Details:BOQ Group is seeking an experienced Application Support Analyst to provide second-level support for our Retail and Business Banking platforms.Key Responsibilities:Investigate, diagnose, and resolve application issues in collaboration with business stakeholders, vendors, and other suppliers.Support and manage key digital banking applications and...

  • Application Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Workday Australia Pty Ltd Full time

    About the RoleThe Technical Support Analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product, ensuring timely updates for our customers. Ideal candidates have experience troubleshooting enterprise-level software and applications, and enjoy working with customers.About YouBasic...

  • Application Support Engineer

    6 months ago

    Brisbane, Australia Dedalus Full time

    Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Application Support Analyst Join us as a Application Support Analyst at Dedalus , one of the World’s leading healthcare technology companies, on our Clinical Support team in Australia, Brisbane to do the best work of...

  • Application Support Analyst

    5 months ago

    Brisbane, Australia DXC Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a...

  • Application Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    About the RoleOur Corporate Traveller and FCM teams are seeking a skilled Maintenance & Support Application Support Analyst to provide maintenance and support of all Corporate Technology applications.Key ResponsibilitiesProvide application support across our FCTG Corporate BrandsManage a support ticket systemEnsure compliance with all Business policies and...

  • Application Support Analyst

    5 months ago

    Brisbane, Australia DXC Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a...

  • Application Support Analyst

    5 months ago

    Brisbane, Australia Osborne Richardson Australia Full time

    **Salary**: $70-$80 per hour **Location**: QLD - Brisbane **Ref**: OB/0623 **Description**: Osborne Richardson specialise in public sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience. - To 30 Jun 24 -...

  • Technical Support Analyst

    5 months ago

    Brisbane, Australia Workday Australia Pty Ltd Full time

    About the Role The Technical Support Analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. The ideal candidate has experience troubleshooting enterprise level software & applications, and enjoys working with customers. ...

  • Logistics Support Analyst

    2 months ago

    Brisbane, Australia Rheinmetall Defence Australia Pty Ltd | Brisbane Full time

    Logistics Support Analyst Rheinmetall Defence Australia Pty Ltd in Brisbane Rheinmetall  /  Logistics Support Analyst Ref. no.:  AU02015 :  Contract Type:  Permanent Full-TimeshareOntwitter shareOnlinkedIn shareOnxing WHAT WE ARE LOOKING...

  • Application Support Analyst

    6 months ago

    Brisbane, Australia Perigon Group Full time

    Exposure to a rapidly modernising business - Amazing Professional and Personal Growth opportunity - Excellent benefits This role is purely on-site and does involve occasional public holiday support on a infrequent roster within the team. **Key Responsibilities**: - Working closely with leadership and the wider ICT Team for Solutions Development, through...

  • Technical Support Analyst

    5 months ago

    Brisbane, Australia Clarivate Full time

    We are looking for a Technical Support Analyst to join our Alma Tier 1 team in Sydney, Australia. This is a fantastic opportunity to work on a leading library software, the Alma Platform. We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues. About...

  • System Support Analyst

    6 months ago

    Brisbane, Australia Queensland Health Full time

    We are seeking an enthusiastic and highly motivated individual to join our team as the Systems Support Analyst where you will provide accurate and timely technical advice and guidance regarding workflow administration within the SAP S/4HANA system. **What we are looking for**: - Demonstrated effective system analyst experience including maintaining a...

  • Systems Support Analyst

    3 months ago

    Brisbane, Australia Thiess Full time

    **Systems Support Analyst**: - Job ID- 930411- Job Type- Permanent Full Time- Location- Australia - Brisbane- Categories- IT- Applications close- 09 Sep 2024 E. Australia Standard Time**Make your mark with Thiess*** Everyday, all around the world, Thiess supports and celebrates our people. We recognise talent and reward transparency. We champion diversity...

  • Is&t Support Analyst

    5 months ago

    Brisbane, Australia HAYS Full time

    IT Support Analyst with Global company **Your new company** Our client is a world leader in catering and support services, employing over 600,000 people across 45 countries. Role reporting into the Service Delivery Manager. **Your new role** - Act as a senior IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on...