Journey Expert

3 weeks ago

Docklands, Australia ANZ Banking Group Full time

**Date**: 14-Apr-2023

**Location**: Docklands, AU

**Company**: ANZ Banking Group Limited

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

**The Journey Expert is critical to making this happen and will**:
Support the design and development of the ANZ GoBiz user experience

Be working with the Product Owner, User Experience Designers, Journey Experts and Technology Delivery partners

Decompose business objectives into functional design and changes to support improved customer experience and financial outcomes for ANZ

**This role is accountable for**:
Representing the needs of small business customers and frontline bankers, to ensure optimal banker and customer experience

Designing banker and customer centric solutions across systems and processes

Leveraging your Small Business Banking exposure and contacts to prepare, plan and facilitate sessions that provide research, feedback, and clarity on proposed solutions

Engaging with Business and Technology partners and stakeholders to communicate and translate changing business needs

Conducting business analysis, including facilitating workshops, process and journey mapping, capturing user stories, and helping the team deliver to acceptance criteria

**Role Location**: 833 Collins Street, Docklands VIC 3008

**Role Type**: Permanent

**Shift Schedule**: Full Time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Experience in conducting workshops, eliciting, documenting, and managing requirements for business and technology partners

Ability to analyse business changes to understand process impacts

Small Business Banking experience or exposure

Proven ability to problem solve where there is ambiguity, leveraging your networks and available resources

Strong relationship building skills and the ability to leverage these relationships to deliver results

Can appreciate difficult problems and enjoy getting stuck into the detail, but are able to keep an eye on the big picture to keep moving forward

Business lending experience

Agile delivery experience

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

28/04/2023, 11.59pm, (Melbourne Australia)

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