Contact Centre Specialist
3 weeks ago
Join us at Great Southern Bank and make a difference in the lives of over 380,000 Australians With over 75 years of experience putting our customers first, we're proud to be customer-owned and focused on helping all Australians achieve homeownership.
At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. As we continue to grow and invest in technology, products, and people, we're seeking motivated and enthusiastic individuals to join our winning customer team. Our culture is approachable, supportive, and fun, allowing our team members to thrive both at work and at home.
**The role**
We're seeking motivated individuals to join our vibrant Melbourne Contact Centre in a part-time capacity, starting on **Monday 5th June**. As the first point of contact for all inbound calls from customers. You'll be responsible for delivering exceptional customer service experiences regarding their everyday banking needs and inquiries.
**Training and support**
We'll provide you with all the support you need to succeed in your role, including training from our expert trainers, leaders, and mentors. You'll have the opportunity to learn about the banking and financial services sector from the ground up, setting you on a pathway for a successful banking career.
Our Part-Time Bankers work 10.00am-3.00pm, Monday to Friday. Initially, your training will be full time hours, 8.30am-5.00pm on-site, in our offices for your first 8-week office to ensure you've been set up for success in your role. Once your training is completed, you'll then transition into your part-time hours and be able to enjoy our hybrid WFH model two days every week.
**Exciting news**
By July, we will have relocated from our current Bourke Street offices to a brand new modern, open plan concept Hub in the heart of South Yarra. With views of the Yarra River, City and Bay and mountains in the distance. Based only minutes away from the South Yarra Train Station, our new building includes a range of sustainable and smart features, premium end-of-trip facilities, a Mediterranean styled rooftop bar, and an abundance of cafes and culture in the surrounding area, making it an exciting time to be part of the team. Don't miss out on this amazing working space
**Make an impact**
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We're big believers in taking care of our people, because we know that happy employees make for a happy workplace.
That's why we invest in our team with awesome incentive programs, and a wide range of training and development opportunities. But that's not all - we also offer a bunch of other perks and benefits, from discounts on financial and insurance products to options for health and wellness, unique leave arrangements, and more.
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