Workplace Ambassador

3 months ago

Perth, Australia JLL Full time

JLL supports the Whole You, personally and professionally.

**What this job involves**:
The Workplace Ambassador strengthens the sense of community at JLL offices, by helping the workplace team facilitate togetherness, making operating in a JLL office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

The Workplace Ambassador is responsible for key elements of the JLL Perth Office operation. You will be a vital member of the team connecting internal and external stakeholders together and support engagement, as well as improvement in facilities management and the delivery of client-centric service excellence to end users.

Key activities the Workplace Ambassador is required to assist with include:
Client/Stakeholder SupportProvide superior customer service to meet both internal and external client expectations
Some reception duties
Greet visitors to the office and assist with notifying their host

Procurement & Vendor SupportAssist in the management of contractors onsite to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required

Finance SupportAssist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

Health & SafetyConduct regular audits to ensure safety procedures are being complied with
Assist in carrying out safety procedures when needed

Site Operations taskingMeeting Room Coordination
Consumables Order
General Site Cleanliness
Escorting Clients/Contractors

Risk ManagementAssist in the property risk management program
Take on a role as first aider and/or emergency warden
Participate in the disaster recovery and business continuity plans as required
Follow established escalation procedures and incident reporting procedures
Ensure visitors are signed in for compliance tracking
Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies

Project Management & Organisation SkillsCapacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions

Achieve Key Performance Indicators and Service Level Agreement targets
Other tasks consistent with the role of Workplace Ambassador

Ideal Experience

Critical Competencies for Success
Firm First MindsetAble to cooperate and work well with others to meet targets
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm’s procedures and standards

Client Focus & Relationship ManagementDemonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being a Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
Able to interact with the general client staff & vendors with ease
Ability to manage conflict and conflicting priorities
Demonstrates ability to work with vendors to deliver efficient services
Demonstrates proactive & professional approach to customer service
Has a customer-oriented attitude

Organizational SkillsProven ability to manage multiple and complex operational matters on a daily basis
Demonstrates ability to prioritize and manage tasks in an efficient and timely manner

Other Personal Characteristics
Problem-solving skills - capacity to deal with ambiguity and solve complex problems effectively
Ability to effectively deal with stressful situations
Able to work independently
Self-motivated; confident & energetic
Flexible - able to adapt to rapidly changing situations
Goal-oriented - able to focus on meeting all performance targets
Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Exhibits honesty & trustworthiness

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Personalized benefits that support personal well-being and growth:

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